Product News and Announcements

Former FrontRange Executive, Tony Probert, tapped to lead effort

COLORADO SPRINGS, CO, July 16, 2009—Cherwell Software (http://www.cherwellsoftware.com), a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, today announced the opening of its UK/European offices.  The UK/European operations will be headed by Tony Probert who previously built and managed the operations for FrontRange Solutions in Europe over an 8 year period.

Tony Probert, UK Managing Director said, “The UK and Europe is a natural market for a Service Desk solution that has been developed to embrace and deliver ITIL® best practices. The UK could also be considered the “spiritual home” of Cherwell, so I feel very excited and privileged to be given the responsibility of building our European business here. Cherwell Software is a company full of people with knowledge, ability and passion who have developed a leading edge solution.  Initial reactions have clearly shown that Service Desk professionals in the UK really like what they see.” 

Vance Brown, Chairman and CEO of Cherwell, said, “We are excited to be expanding to meet our rapidly growing UK and European market with the opening of our offices in the UK.  Strategically, we are delighted to have the caliber and stature of an individual such as Tony Probert joining the Cherwell team and heading up our UK and European operations.  His knowledge of the Service Management industry and his focus on meeting and exceeding customer needs matches our core values of Innovative Technology Built on Yesterday’s Values.”  

Contact information for the new offices:

Cherwell Software Limited
Brinkworth House
Brinkworth
SN15 5DF
United Kingdom
Phone: +44 (0)1793 680 280

Cherwell Software, Inc. was founded by a team of industry experts with decades of experience in Help/Service Desk/ITSM and CRM applications. Cherwell delivers a unique combination of state-of-the-art technologies with a focus and integrity that is refreshing. Cherwell doesn’t burden customers with complex and costly system implementations. Our core product, Cherwell Service Management (CSM), provides enterprise-level functionality for your mid-market investment. CSM was built from the ground up using Microsoft .NET technology and embraces industry best practices throughout. The built-in Cherwell development platform, based on CBAT (Code-less Business Application Technology), enables an IT staff to build any integrated business application without a programmer. As a true SaaS 3.0 solution - CSM deployment options range from traditional on-premise installations to 100% hosted. Learn more at http://www.cherwellsoftware.com.

Headquartered in Colorado Springs, Colorado, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Expedites Common Incident Resolution and Reduces Service Desk Costs

COLORADO SPRINGS, CO, July 10, 2009—Cherwell Software (http://www.cherwellsoftware.com), a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, today announced Self-Service Password Reset capability has been added to Cherwell Service Management, expediting incident resolution and thereby reducing service desk calls and cost.

“By many accounts, upwards of 75% of calls to the service desk are a result of forgotten passwords,” says Vance Brown, CEO of Cherwell Software, “and considering HDI’s latest Practice & Salary Survey showing that Self-Service, on average, is $15 per incident lower cost than a phone call, it doesn’t take long before a customer can start realizing a significant ROI using Cherwell’s self-service password reset tool.”

After enrolling in the Self-Service Password Reset Program within Cherwell Service Management, the feature allows end-users the ability to quickly and easily reset their network password via a web browser from their own computer or that of someone else.  Once authenticated, the user can securely change or reset their password and they will be automatically notified via e-mail that their password has been reset.  Additionally, an Incident is automatically created and closed, ensuring that proper metrics can be tracked. Organizations, and especially education institutions, now have a cost-effective and secure way to manage the most common user problem in virtually any IT Department.

Cherwell’s Self-Service Password Reset Features:

• Use standard security questions or even allow the end-user to create their own security question
• E-mail notification to the primary account and secondary account of the end-users choosing
• Automatically create and close an Incident for consistent and accurate metrics
• Works with any modern browser or OS – e.g. Internet Explorer®, Safari®, Firefox or Chrome™ on Windows®  as well as MacOSX® and graphical Linux

Cherwell Software, Inc. was founded by a team of industry experts with decades of experience in Help/Service Desk/ITSM and CRM applications. Cherwell delivers a unique combination of state-of-the-art technologies with a focus and integrity that is refreshing. Cherwell doesn’t burden customers with complex and costly system implementations. Our core product, Cherwell Service Management (CSM), provides enterprise-level functionality for your mid-market investment. CSM was built from the ground up using Microsoft .NET technology and embraces industry best practices throughout. The built-in Cherwell development platform, based on CBAT (Code-less Business Application Technology), enables an IT staff to build any integrated business application without a programmer. As a true SaaS 3.0 solution - CSM deployment options range from traditional on-premise installations to 100% hosted. Learn more at http://www.cherwellsoftware.com.

Headquartered in Colorado Springs, Colorado, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Former Intuit Sales Manager Tasked with Business Development of IT Service Management Suite

COLORADO SPRINGS, CO, July 7, 2009 - Cherwell Software (http://www.cherwellsoftware.com), a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, today announced the appointment of Rusty Ray as Business Development Director, responsible for business development, customer relations and technology strategy for Cherwell Service Management. Ray will be joining the team based out of Cherwell's Raleigh-Durham, North Carolina location.

Ray brings to Cherwell Software over 20 years of experience in software technologies for the real estate and construction industries including Intuit, where he served as Home Builders Division Manager.  In addition, Ray broke new ground with his role in the market implementation of BuildNet, a solution designed to integrate the residential construction supply chain by aligning construction organizations’ technology with those of trade contractors, general contractors and distributors, and manufacturers.

“Having a capable leader within the technology space on our team is exciting,” said Vance Brown, CEO, Cherwell Software. “Rusty's business development skills and his experience in customer problem solving will strengthen our capabilities and success in the IT service management space. I am confident that Rusty will make a valuable contribution to our team and to our customers.”

“I was attracted to Cherwell Software because of the team Vance has put into place. Working with founders and visionaries of the IT Service Management software space will be a challenge that I look forward to living up to,” said Ray. “The integrity of this organization is unmatched and I am excited to work with a team of people who embrace service and support with such a ferocious zeal."

Cherwell Software, Inc. was founded by a team of industry experts with decades of experience in Help/Service Desk/ITSM and CRM applications. Cherwell delivers a unique combination of state-of-the-art technologies with a focus and integrity that is refreshing. Cherwell doesn’t burden customers with complex and costly system implementations. Our core product, Cherwell Service Management (CSM), provides enterprise-level functionality for your mid-market investment. CSM was built from the ground up using Microsoft .NET technology and embraces industry best practices throughout. The built-in Cherwell development platform, based on CBAT (Code-less Business Application Technology), enables an IT staff to build any integrated business application without a programmer. As a true SaaS 3.0 solution - CSM deployment options range from traditional on-premise installations to 100% hosted. Learn more at http://www.cherwellsoftware.com.

Headquartered in Colorado Springs, Colorado, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Colorado Springs, CO, May 14, 2009 – Cherwell Software, Inc. (“Cherwell”) today announced results of its 2009 Customer Satisfaction Study. This detailed survey, conducted by the independent consulting agency Strategies For Success, reveals the current levels of Cherwell Software’s product, service and support performance.

The key findings of the study support the fact that Cherwell Software’s customer base is highly satisfied and loyal. 

Key findings of the study indicate:

• All (100%) of customer respondents would recommend the Cherwell product to other organizations;
• 100% of the customer respondents would consider Cherwell Software, Inc. for future purchases; 
• All customer respondents (100%) believe the Cherwell software is fulfilling the requirement(s) for which it was purchased;
• Nearly all (95%) of the customer respondents believe Cherwell Software, Inc. is the technological leader in help desk/service desk software systems;
• Nearly all (90%) of the customer respondents believe Cherwell Software provides a real “value” for the investment;

"The Cherwell Software, Inc. customer satisfaction ratings have been among the highest we have seen in conducting studies of this nature," said Carrie Cornella, President, Strategies for Success.  "The findings indicate that Cherwell Software has developed a very loyal customer base and your customers are highly satisfied with both the quality of Cherwell Software’s services and products.  We congratulate you and your team on your success."

“We are very pleased with the results of this study,” said Vance Brown, Chairman and CEO of Cherwell Software. “This reaffirms our strong commitment to customer service and our ability to deliver products and services that are truly valued in the industry.”

The survey also revealed areas for improvement for Cherwell, such as the suggestion for additional support personnel.  "We take suggestions from our customers very seriously," added Brown.  "Just this month we added two support professionals to our team."

About Strategies For Success
Strategies for Success is a services-focused consulting organization with a solid history of direct, hands-on experience in providing consulting assistance, marketing research, and staff training to client organizations in major industry service and technology segments. Notable companies include Intuit, Inc., Blue Ocean Software, Skyline Products, Inc., Blue Ridge Transportation, and Holland and Hart. The firm’s background includes working with organizations to successfully increase customer satisfaction, customer retention, and customer loyalty within organizations in the manufacturing, educational and professional services, legal services, and the software marketplace.

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, Ohio State University, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.

Las Vegas, NV, April 6, 2009—Cherwell Software, Inc. (http://www.cherwellsoftware.com) a leading developer of software products for the IT Service Management industry announced the signing of a third-party sales agreement with KnowledgeBroker, Inc. (http://www.kbi.com). KnowledgeBroker's (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management™ and offered as part of Cherwell's new “software as a service” (SaaS) model, Cherwell On-Demand. Cherwell plans to demonstrate KBI’s support content in booth 234 at the HDI 2009 Conference and Expo in Las Vegas that opens April 6, 2009.

KnowledgeBroker's TotalBase for Cherwell improves call center metrics by increasing first call resolution rates, cutting inbound call times and streamlining support with immediate answers to user questions. It also reduces the number of inbound calls when accessed by end users. KBI's TotalBase provides first-tier support for more than 190 desktop applications.

"What we like about KnowledgeBroker is that they have the same mind-set as we do," said Vance Brown, Chairman and CEO of Cherwell Software. "We provide customers with Enterprise power at a mid-market price. It was only natural that we would partner with KnowledgeBroker to extend that enterprise power to include Knowledge Management."

"Companies are under constant pressure to cut costs and improve service," said Brad Stanley, Managing Director of KnowledgeBroker. "The combined power of Cherwell's On-Premise and SaaS models and KnowledgeBroker's TotalBase is an excellent combination in achieving this goal."

Cherwell Service Management is a fully-integrated service management software solution for a service desk, help desk or customer call center. Cherwell is a web-enabled product built from the ground up using Microsoft's® .NET technology and out-of-the-box, PinkVERIFY™ ITIL® V3 best practices. Cherwell Service Management is available through a traditional licensing model or through a subscription service. Designed for the global enterprise company – but priced for the mid-market – Cherwell is the most customizable system on the market today.

About KnowledgeBroker

KnowledgeBroker (www.kbi.com) is a leading provider of prepackaged computer solutions. Established in 1992, KBI licenses a comprehensive computer support KnowledgeBase with solutions for more than 190 desktop and Internet applications. KnowledgeBroker's content integrates directly into partner systems and resides safely behind the user's firewall, never compromising security. KBI updates the KnowledgeBase quarterly. As part of their quarterly updates, they include solutions for all unresolved issues submitted by their customers at no additional charge. KnowledgeBroker also works with individual companies to develop solutions for site-specific applications and processes. For more information contact KnowledgeBroker at 626-441-0702 or send an E-mail to sales@kbi.com.

About Cherwell Software, Inc.

Cherwell Software is the developer of Cherwell Service Management – an integrated service management software solution for IT and support professionals. With fully-integrated modules such as Incident, Problem, Change, Release, Configuration and Knowledge Management - just to name a few - Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management offers enterprise power with mid-market prices and ease of use. Satisfied Cherwell customers include companies such as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota and Hallmark Services.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI).

Colorado Springs, CO, March 20, 2009 – Cherwell Software, Inc., Innovative Technology Built on Yesterday’s Values, today announced that its breakthrough help desk product, Cherwell Service Management™ - with Pink Verified ITIL V3 content - is now available through a “Software-as-a-Service” (“SaaS”) deployment model. This service is in addition to its already popular On-Premise deployment model.

Cherwell On-Demand is a SaaS model that allows organizations to utilize the software in a hosted environment without any capital expenditure. Instead, expenses for licensing, hosting and maintaining the software are paid out of the operating budget. This offers lower start-up costs because the application licenses are leased rather than owned.

Cherwell On-Demand has an added benefit – a “lease to own” option, giving customers the best of both worlds. Each year that a customer uses Cherwell On-Demand equates to a discount on license fees for Cherwell On-Premise, Cherwell’s traditional concurrent user license model, should a customer elect at a later date to switch models and bring the application in-house.

“Our dual deployment approach offers much more flexibility,” said Vance Brown, Chairman and CEO of Cherwell Software. “We work with your company to determine which deployment best suits your current needs. If you change your mind later – or if your business requirements change – no problem! Our approach offers the ability to switch from one to the other.”

Cherwell On-Demand allows companies to take advantage of the SaaS model, but still offer the strength of a smart client application. Aptly termed “hybrid SaaS,” this model mitigates three of the greatest limitations of a traditional browser-based SaaS model – customization, data control, and user experience. “Customers want a choice,” said Arlen Feldman, Chief Technology Officer for Cherwell. “We offer our customers a level of customization and control over their business processes and data that is hard to find under a browser-based SaaS model. We believe we have the most customizable SaaS model on the market today. And we offer a far superior user experience. This hybrid approach represents the next generation of SaaS deployment.”

With Cherwell’s entrance into the SaaS market, Cherwell Software continues to deliver innovative technology by offering the most flexibility in the Service Management software industry today. Please visit www.cherwellsoftware.com for more information about Cherwell Software.

About Cherwell Software, Inc.

Cherwell Software is a leading developer of IT Service Management software solutions. Cherwell Service Management, the flagship product, was designed from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated management modules such as Incident, Problem, Change, Release, Configuration, Service Level, and Knowledge – just to name a few, Cherwell provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell offers enterprise power with mid-market pricing and ease of use. Satisfied Cherwell customers include companies such as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™ and the Cherwell are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Colorado Springs, CO, February, 2009 – Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program.

PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version three (V3) processes. In order to achieve PinkVERIFY certification, the ITSM software undergoes a rigorous and independent assessment by a highly-qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process. In short, PinkVERIFY provides a set of criteria on what to look for in an ITSM-compatible software tool, as well as verification that a particular software tool supports the best practice framework for ITSM.

“We are pleased to recognize that Cherwell Service Management™ has achieved PinkVERIFY status,” said David Ratcliffe, President of Pink Elephant. “Our thorough and objective assessment showed that Cherwell Software designed its software from the ground-up, with ITIL in mind. Now, with the PinkVERIFY ‘stamp of approval,’ businesses can feel confident that Cherwell Service Management™ will support their implementation of ITIL best practices.”

“We are honored to be recognized by Pink Elephant, the global leader in ITIL consulting and education,” said Vance Brown, Chairman and CEO of Cherwell Software. “This recognition reaffirms our commitment to offer a solution that supports ITIL best practices out-of-the-box – while providing unparalleled customization that allows customers to fit the solution to their unique level of ITIL deployment.”

ITIL is the de facto, most comprehensive set of best practices for IT Service Management (ITSM). ITIL V3, the latest version launched in June 2007, is a ready-made framework that allows companies to standardize and simplify IT and related services across their organization – helping to reduce cost and improve customer service.

About Pink Elephant
Pink Elephant (www.pinkelephant.com) is proud to be celebrating 20 years of ITIL experience – more than any other supplier. Operating through many offices across the globe, the company is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 100,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit www.pinkelephant.com

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management, and Knowledge Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ satisfied customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.

COLORADO SPRINGS, CO—Cherwell Software, Inc. (“Cherwell”), a leading developer of software products for the IT Service Management industry is pleased to announce that chief architect Arlen Feldman’s latest book, WPF in Action with Visual Studio 2008 (Manning) is now available. The book, co-written with Maxx Daymon, an architect at Configuresoft, offers a clearly written, witty, yet practical guide to WPF. The book is available at: Amazon.com and Manning Publications

This is Arlen Feldman’s second book, following his well-received ADO.NET Programming (Manning 2003). This is the first book for Maxx Daymon. The book is already being hailed as a definitive resource for anyone interested in exploring WPF (Windows Presentation Foundation) which is the next generation system for building graphical interfaces for Windows.

Whether a novice to the subject, or a developer seeking to expand their knowledge, WPF in Action with Visual Studio 2008 is considered by the industry a superb addition to any technical library.

About the Authors

Arlen Feldman specializes in meta-data driven applications and usability. He is Chief Architect for Cherwell Software. Maxx Daymon is an architect at Configuresoft. His focus is human-factors engineering and agile development. Arlen and Maxx have worked together on multiple diverse projects for over ten years.

Quotes from readers:

“Essential for anyone learning WPF.” ~Curt Christianson, DF-Software

“Excellent real-world code examples.” ~Nishant Sivakumar, Microsoft MVP

“A thorough step-by-step guide for Visual Studio users.” ~Jeff Maurone, MSNBC.com

“Required reading for all WPF designers and developers.” ~Donald Burnett, Microsoft Phizzpop.com Editor/Moderator

“The definitive source on WPF.” ~Aleksey Nudelman, C# Computing, LLC.

“A great, detailed jumpstart into practical WPF development.” ~Joe Stagner, Microsoft

About Cherwell Software

Cherwell Software, Inc. (www.cherwellsoftware.com) is the developer of Cherwell Service Management®, an IT service management software solution.  It is a product that was designed by industry experts - including the former CEO of FrontRange Solutions® and the former Chief Architect of  FrontRange's HEAT® and ITSM service desk products. Cherwell Service Management® is a product built from the ground up using Microsoft's® .NET technology and the framework of ITIL® best practices.  Cherwell Service Management® provides the features and power of an enterprise solution at the price and ease-of-use of a SMB product.  Cherwell Software has a customer base from numerous market segments, including health care, education, financial, government, and business.

COLORADO SPRINGS, CO—Cherwell Software, Inc. (“Cherwell”), a leading developer of software products for the IT Service Management industry is proud to announce that the first ITIL® Foundation v2.0 class was held for employees at our new training facility. After completing ITIL® training provided by Propoint Solutions, the entire class passed the testing with an impressive overall average score of 88%.

Cherwell CEO Vance Brown said on learning the results, “I so appreciate the professional and passionate effort that everyone put into the training course.”

This means that at Cherwell Software, all of our product management, all of our sales consultants, and all of our services and support staff (and amazingly even our CEO) are ITIL® certified!

Jim Bolton of Propoint Solutions, the company that provided the excellent two-day intensive ITIL® Foundation course said, “Thank you once again for the opportunity to teach and consult for Cherwell this week. It was truly our pleasure. Your team average score was 88% which I believe is the highest class score we have seen in 4 years of teaching this course. Congratulations!”

In addition to providing the training, Propoint Solutions has been hired by Cherwell Software to consult with the development team to help with Cherwell’s commitment to constantly improving our ITIL compatibility and performance.

ProPoint Solutions also is partnering with Cherwell Software to offer the ITIL® Foundation course to Cherwell's customers at Cherwell's world headquarters.  Said Brown, "We believe in training our customers on the best practices utilizing the most innovative technology.  Focusing on people, processes, and technology is a core value of Cherwell Software."

About ProPoint Solutions

Propoint Solutions (www.propointsolutions.com) is committed to elevating IT service excellence through people, process and technology. Our team of experienced professionals listens to the unique business needs of each client. We assess the current situation, identify “pain points,” and then develop a roadmap to achieve your short and long term objectives. Our systematic and balanced approach includes staff training, ITIL based industry best practices, and optimization of tools that deliver measurable and sustained performance improvement.

About Cherwell Software

Cherwell Software, Inc. was founded and managed by a team of industry experts, including the former CEO of FrontRange Solutions®, the former Chief Architect of FrontRange’s HEAT® and ITSM product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We bring a state-of-the-art integrated IT service management product to the market—combined with focus and integrity. At Cherwell Software, we are passionate about one thing—listening to our customers and caring for their needs. Our core product, Cherwell Service Management® (CSM), is a web-enabled application built from the ground up using Microsoft® .NET technology incorporating the industry’s ITIL® best practices. CSM offers enterprise power and configurability at mid-market price and simplicity. CSM satisfied customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.

“We are honored and delighted to welcome Ron Muns to our Cherwell team,” comments Vance F. Brown, President and CEO of Cherwell. “As the founder and past CEO of the Help Desk Institute (HDI) and the founder of Bendata, Inc. (currently FrontRange Solutions), we join many others who have proclaimed that Ron has earned the title of Father of the Help Desk Industry. Ron’s long-standing commitment and positive impact to the services industry is unquestioned. We are elated that Ron has chosen to continue making an on-going impact in this industry as part of our team. Ron has always been committed to talking with service professionals and listening to their needs. His customer-focused approach blends perfectly with Cherwell’s culture and passion.”

Says Ron, “Cherwell has assembled a team that I believe is superior in this industry. Their innovative technology is needed by so many companies—especially those that are trapped by old legacy systems. Cherwell Service Desk® is beyond any other system that exists today. Also, Cherwell truly listens to and cares for its customers. The Cherwell team is honest and value-driven. I have been in a consultative and objective role for a long time as founder and CEO of HDI, but after gaining a good understanding of the competitive landscape, I am now glad to be able to recommend a technology and a business partner that I believe is needed by companies today. Cherwell’s innovative .NET technology is not limited to just IT Service Management, but can be utilized and integrated across a company’s business segments.”

As Director of Innovation, Ron will be listening to the needs of the industry and assisting Cherwell with providing solutions to those needs.

About Cherwell Software

Cherwell Software, Inc. was founded and managed by a team of industry experts, including the former CEO of FrontRange Solutions® and the former Chief Architect of FrontRange’s HEAT® and ITSM product lines. We bring a state-of-the-art integrated IT service management product to the market—combined with focus and integrity. At Cherwell Software, we are passionate about one thing—listening to our customers and caring for their needs. Our core product, Cherwell Service Management® (CSM), is a web-enabled application built from the ground up using Microsoft® .NET technology incorporating the industry’s ITIL® best practices. CSM offers enterprise power and configurability at mid-market price and simplicity.  CSM satisfied customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.

About Ron Muns

Ron has been a software programmer, a consultant for Ernst and Young, a long-time supporter of Big Brothers Big Sisters of America, the founder of Bendata, Inc. and designer of HEAT® 1.0 (currently part of FrontRange Solutions®), and the founder and past CEO of HDI.