COLORADO SPRINGS, CO—Cherwell Software, Inc.
(“Cherwell”), a leading developer of software products for the IT
Service Management industry is proud to announce that the first ITIL®
Foundation v2.0 class was held for employees at our new training
facility. After completing ITIL® training provided by Propoint Solutions, the entire class passed the testing with an impressive overall average score of 88%.
Cherwell CEO Vance Brown said on learning the results, “I so appreciate the professional and passionate effort that everyone put into the training course.”
This means that at Cherwell Software, all of our product management, all of our sales consultants, and all of our services and support staff (and amazingly even our CEO) are ITIL® certified!
Jim Bolton of Propoint Solutions, the company that provided the excellent two-day intensive ITIL® Foundation course said, “Thank you once again for the opportunity to teach and consult for Cherwell this week. It was truly our pleasure. Your team average score was 88% which I believe is the highest class score we have seen in 4 years of teaching this course. Congratulations!”
In addition to providing the training, Propoint Solutions has been hired by Cherwell Software to consult with the development team to help with Cherwell’s commitment to constantly improving our ITIL compatibility and performance.
ProPoint Solutions also is partnering with Cherwell Software to offer the ITIL® Foundation course to Cherwell's customers at Cherwell's world headquarters. Said Brown, "We believe in training our customers on the best practices utilizing the most innovative technology. Focusing on people, processes, and technology is a core value of Cherwell Software."
About ProPoint Solutions
Propoint Solutions (www.propointsolutions.com) is committed to elevating IT service excellence through people, process and technology. Our team of experienced professionals listens to the unique business needs of each client. We assess the current situation, identify “pain points,” and then develop a roadmap to achieve your short and long term objectives. Our systematic and balanced approach includes staff training, ITIL based industry best practices, and optimization of tools that deliver measurable and sustained performance improvement.
About Cherwell Software
Cherwell Software, Inc. was founded and managed by a team of industry experts, including the former CEO of FrontRange Solutions®, the former Chief Architect of FrontRange’s HEAT® and ITSM product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We bring a state-of-the-art integrated IT service management product to the market—combined with focus and integrity. At Cherwell Software, we are passionate about one thing—listening to our customers and caring for their needs. Our core product, Cherwell Service Management® (CSM), is a web-enabled application built from the ground up using Microsoft® .NET technology incorporating the industry’s ITIL® best practices. CSM offers enterprise power and configurability at mid-market price and simplicity. CSM satisfied customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.
