COLORADO SPRINGS, CO—Cherwell Software, Inc. (“Cherwell”), a leading
developer of software products for the IT Service Management industry,
announces that they have been selected by Oak Ridge Associated
Universities (ORAU) for their IT Infrastructure
Library (ITIL)-based, Service Desk solution. Cherwell was selected by
ORAU after an exhaustive analysis that included reviewing 32 software
solutions and completing five site visits over a period of eight
months.
“We chose Cherwell because it is simple to set up and easy to use while being a full-service Service Desk solution,” says ORAU IT Service Management (ITSM) System Administrator Luke Smith. “We were able to roll this solution out with confidence in our ability to manage and support it going forward.” In just a few short weeks ORAU developed and implemented a Cherwell Operations Planning and Management application that incorporates project management tools and is proving to be extremely useful.
About Oak Ridge Associated Universities
Oak Ridge Associated Universities (www.orau.org) is a university consortium leveraging the scientific strength of 99 major research institutions to advance science and education by partnering with national laboratories, government agencies, and private industry. ORAU also manages the Oak Ridge Institute for Science and Education for the U.S. Department of Energy.
About Cherwell Software
Cherwell Software, Inc. (www.cherwellsoftware.com) is the developer of Cherwell Service Desk®, an IT service management software solution. It is a product that was designed by industry experts - including the former CEO of FrontRange Solutions® and the former Chief Architect of FrontRange's HEAT® and ITSM service desk products. Cherwell Service Desk® is a product built from the ground up using Microsoft's® .NET technology and the framework of ITIL best practices. Cherwell Service Desk® provides the features and power of an enterprise solution at the price and ease-of-use of a SMB product. Cherwell Software has a customer base from numerous market segments, including health care, education, financial, government, and business.
