Product News and Announcements

Provides Up to $4,500 Credit for Replacing “Clunker” Legacy Systems

COLORADO SPRINGS, CO, August 20, 2009 - Cherwell Software, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, announces the software version of “Cash for Clunkers.”  Organizations desiring to improve their Service Desk have a great incentive to look at Cherwell as the Cash for Clunkers program benefits organizations with legacy systems that have proven costly to operate and maintain, have met their limit in providing organizational effectiveness or don’t accommodate the ITIL framework.

Vance Brown, CEO of Cherwell commented, “Cherwell is offering this innovative promotion as a way to highlight the power, flexibility and great ROI that Cherwell provides.  The government Cash for Clunkers was designed to get old, inefficient cars off the roads and to stimulate the economy.  Our version of the wildly popular program intends to help companies get unshackled from their cumbersome legacy Service Management/Service Desk systems that are inefficient and costly to maintain……and at the same time use the power and ease-of-use of Cherwell’s platform to stimulate higher levels of organizational performance.”

Cherwell Service Management®, designed by industry experts, is a fully-integrated software solution for your service desk, help desk or customer call center.  Cherwell is a web-enabled product using Microsoft® .NET technology and out-of-the-box Pink Elephant® Verified ITIL® V3 best practices.  The product is available through a traditional licensing model (Cherwell On-Premise) or as a subscription service (Cherwell On-Demand), implementing the latest in the SaaS evolution - SaaS 3.0.  Either model supports a "browser-based" or "rich-client" user experience.

Cherwell is designed with the power needed by a global enterprise company – but with the pricing and ease-of-use of a mid-market solution.  Cherwell insures your satisfaction by offering a 60-day money-back guarantee.

Companies with antiquated and cumbersome “legacy” Service Management software that is often very costly to maintain will benefit from this program.  Cherwell’s Cash for Clunkers provides a $500 credit per seat (On-Premise licensing or with a 36-Month On-Demand SaaS Agreement) up to a maximum of $4,500.  Companies must complete a no-obligation registration at www.cherwellsoftware.com/cash-for-clunkers for eligibility.

About Cherwell Software, Inc.

Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, Ohio State University, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.

Former FrontRange Executive, Tony Probert, tapped to lead effort

COLORADO SPRINGS, CO, July 16, 2009—Cherwell Software (http://www.cherwellsoftware.com), a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, today announced the opening of its UK/European offices.  The UK/European operations will be headed by Tony Probert who previously built and managed the operations for FrontRange Solutions in Europe over an 8 year period.

Tony Probert, UK Managing Director said, “The UK and Europe is a natural market for a Service Desk solution that has been developed to embrace and deliver ITIL® best practices. The UK could also be considered the “spiritual home” of Cherwell, so I feel very excited and privileged to be given the responsibility of building our European business here. Cherwell Software is a company full of people with knowledge, ability and passion who have developed a leading edge solution.  Initial reactions have clearly shown that Service Desk professionals in the UK really like what they see.” 

Vance Brown, Chairman and CEO of Cherwell, said, “We are excited to be expanding to meet our rapidly growing UK and European market with the opening of our offices in the UK.  Strategically, we are delighted to have the caliber and stature of an individual such as Tony Probert joining the Cherwell team and heading up our UK and European operations.  His knowledge of the Service Management industry and his focus on meeting and exceeding customer needs matches our core values of Innovative Technology Built on Yesterday’s Values.”  

Contact information for the new offices:

Cherwell Software Limited
Brinkworth House
Brinkworth
SN15 5DF
United Kingdom
Phone: +44 (0)1793 680 280

Cherwell Software, Inc. was founded by a team of industry experts with decades of experience in Help/Service Desk/ITSM and CRM applications. Cherwell delivers a unique combination of state-of-the-art technologies with a focus and integrity that is refreshing. Cherwell doesn’t burden customers with complex and costly system implementations. Our core product, Cherwell Service Management (CSM), provides enterprise-level functionality for your mid-market investment. CSM was built from the ground up using Microsoft .NET technology and embraces industry best practices throughout. The built-in Cherwell development platform, based on CBAT (Code-less Business Application Technology), enables an IT staff to build any integrated business application without a programmer. As a true SaaS 3.0 solution - CSM deployment options range from traditional on-premise installations to 100% hosted. Learn more at http://www.cherwellsoftware.com.

Headquartered in Colorado Springs, Colorado, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Former Intuit Sales Manager Tasked with Business Development of IT Service Management Suite

COLORADO SPRINGS, CO, July 7, 2009 - Cherwell Software (http://www.cherwellsoftware.com), a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, today announced the appointment of Rusty Ray as Business Development Director, responsible for business development, customer relations and technology strategy for Cherwell Service Management. Ray will be joining the team based out of Cherwell's Raleigh-Durham, North Carolina location.

Ray brings to Cherwell Software over 20 years of experience in software technologies for the real estate and construction industries including Intuit, where he served as Home Builders Division Manager.  In addition, Ray broke new ground with his role in the market implementation of BuildNet, a solution designed to integrate the residential construction supply chain by aligning construction organizations’ technology with those of trade contractors, general contractors and distributors, and manufacturers.

“Having a capable leader within the technology space on our team is exciting,” said Vance Brown, CEO, Cherwell Software. “Rusty's business development skills and his experience in customer problem solving will strengthen our capabilities and success in the IT service management space. I am confident that Rusty will make a valuable contribution to our team and to our customers.”

“I was attracted to Cherwell Software because of the team Vance has put into place. Working with founders and visionaries of the IT Service Management software space will be a challenge that I look forward to living up to,” said Ray. “The integrity of this organization is unmatched and I am excited to work with a team of people who embrace service and support with such a ferocious zeal."

Cherwell Software, Inc. was founded by a team of industry experts with decades of experience in Help/Service Desk/ITSM and CRM applications. Cherwell delivers a unique combination of state-of-the-art technologies with a focus and integrity that is refreshing. Cherwell doesn’t burden customers with complex and costly system implementations. Our core product, Cherwell Service Management (CSM), provides enterprise-level functionality for your mid-market investment. CSM was built from the ground up using Microsoft .NET technology and embraces industry best practices throughout. The built-in Cherwell development platform, based on CBAT (Code-less Business Application Technology), enables an IT staff to build any integrated business application without a programmer. As a true SaaS 3.0 solution - CSM deployment options range from traditional on-premise installations to 100% hosted. Learn more at http://www.cherwellsoftware.com.

Headquartered in Colorado Springs, Colorado, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.