Colorado Springs, CO, May 14, 2009 – Cherwell Software, Inc.
(“Cherwell”) today announced results of its 2009 Customer Satisfaction
Study. This detailed survey, conducted by the independent consulting
agency Strategies For Success, reveals the current levels of Cherwell Software’s product, service and support performance.
The key findings of the study support the fact that Cherwell Software’s customer base is highly satisfied and loyal.
Key findings of the study indicate:
- All (100%) of customer respondents would recommend the Cherwell product to other organizations;
- 100% of the customer respondents would consider Cherwell Software, Inc. for future purchases;
- All customer respondents (100%) believe the Cherwell software is fulfilling the requirement(s) for which it was purchased;
- Nearly
all (95%) of the customer respondents believe Cherwell Software, Inc.
is the technological leader in help desk/service desk software systems;
- Nearly all (90%) of the customer respondents believe Cherwell Software provides a real “value” for the investment;
"The Cherwell Software, Inc. customer satisfaction ratings have been
among the highest we have seen in conducting studies of this nature,"
said Carrie Cornella, President, Strategies for Success.
"The findings indicate that Cherwell Software has developed a very
loyal customer base and your customers are highly satisfied with both
the quality of Cherwell Software’s services and products. We
congratulate you and your team on your success."
“We are very pleased with the results of this study,” said Vance
Brown, Chairman and CEO of Cherwell Software. “This reaffirms our
strong commitment to customer service and our ability to deliver
products and services that are truly valued in the industry.”
The survey also revealed areas for improvement for Cherwell, such as
the suggestion for additional support personnel. "We take suggestions
from our customers very seriously," added Brown. "Just this month we
added two support professionals to our team."
About Strategies For Success
Strategies for Success is a services-focused consulting
organization with a solid history of direct, hands-on experience in
providing consulting assistance, marketing research, and staff training
to client organizations in major industry service and technology
segments. Notable companies include Intuit, Inc., Blue Ocean Software,
Skyline Products, Inc., Blue Ridge Transportation, and Holland and
Hart. The firm’s background includes working with organizations to
successfully increase customer satisfaction, customer retention, and
customer loyalty within organizations in the manufacturing, educational
and professional services, legal services, and the software marketplace.
About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ – an
integrated service management software solution for IT and support
professionals. Cherwell Service Management™ was designed, from the
ground up, using Microsoft’s .NET technology and out-of-the-box ITIL
best practices. With fully-integrated Pink Elephant verified
modules such as Incident Management, Problem Management, Change
Management, Release Management, Configuration Management, and Service
Level Management - just to name a few, Cherwell Service Management™
provides a holistic approach to service management, allowing IT and
support departments to align themselves with the businesses they
support. Cherwell Service Management™ offers enterprise power with
mid-market prices and ease of use. Cherwell Service Management™
customers include such companies as TV Guide, The Weather Channel, Ent
Federal Credit Union, The University of Minnesota, Hallmark Services,
Ohio State University, and Rosetta Stone.
Headquartered in Colorado Springs, Cherwell Software was founded,
and is managed, by a team of industry experts – including the former
CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s
HEAT® and ITSM™ product lines, and the original founder and past CEO of
the Help Desk Institute (HDI). We are passionate about customer care,
and dedicated toward “building innovative technology based on yesterday
values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.
Cherwell Software, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, will be exhibiting at the annual HDI Service Management 2009 Conference & Expo (www.thinkhdi.com/sm2009) taking place at Hyatt Regency Crystal City, Arlington, VA, November 9-10, 2009. Cherwell will be located at Pedestal #326. 