Product News and Announcements

Former FrontRange Executive, Tony Probert, tapped to lead effort

COLORADO SPRINGS, CO, July 16, 2009—Cherwell Software (http://www.cherwellsoftware.com), a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, today announced the opening of its UK/European offices.  The UK/European operations will be headed by Tony Probert who previously built and managed the operations for FrontRange Solutions in Europe over an 8 year period.

Tony Probert, UK Managing Director said, “The UK and Europe is a natural market for a Service Desk solution that has been developed to embrace and deliver ITIL® best practices. The UK could also be considered the “spiritual home” of Cherwell, so I feel very excited and privileged to be given the responsibility of building our European business here. Cherwell Software is a company full of people with knowledge, ability and passion who have developed a leading edge solution.  Initial reactions have clearly shown that Service Desk professionals in the UK really like what they see.” 

Vance Brown, Chairman and CEO of Cherwell, said, “We are excited to be expanding to meet our rapidly growing UK and European market with the opening of our offices in the UK.  Strategically, we are delighted to have the caliber and stature of an individual such as Tony Probert joining the Cherwell team and heading up our UK and European operations.  His knowledge of the Service Management industry and his focus on meeting and exceeding customer needs matches our core values of Innovative Technology Built on Yesterday’s Values.”  

Contact information for the new offices:

Cherwell Software Limited
Brinkworth House
Brinkworth
SN15 5DF
United Kingdom
Phone: +44 (0)1793 680 280

Cherwell Software, Inc. was founded by a team of industry experts with decades of experience in Help/Service Desk/ITSM and CRM applications. Cherwell delivers a unique combination of state-of-the-art technologies with a focus and integrity that is refreshing. Cherwell doesn’t burden customers with complex and costly system implementations. Our core product, Cherwell Service Management (CSM), provides enterprise-level functionality for your mid-market investment. CSM was built from the ground up using Microsoft .NET technology and embraces industry best practices throughout. The built-in Cherwell development platform, based on CBAT (Code-less Business Application Technology), enables an IT staff to build any integrated business application without a programmer. As a true SaaS 3.0 solution - CSM deployment options range from traditional on-premise installations to 100% hosted. Learn more at http://www.cherwellsoftware.com.

Headquartered in Colorado Springs, Colorado, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Las Vegas, NV, April 6, 2009—Cherwell Software, Inc. (http://www.cherwellsoftware.com) a leading developer of software products for the IT Service Management industry announced the signing of a third-party sales agreement with KnowledgeBroker, Inc. (http://www.kbi.com). KnowledgeBroker's (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management™ and offered as part of Cherwell's new “software as a service” (SaaS) model, Cherwell On-Demand. Cherwell plans to demonstrate KBI’s support content in booth 234 at the HDI 2009 Conference and Expo in Las Vegas that opens April 6, 2009.

KnowledgeBroker's TotalBase for Cherwell improves call center metrics by increasing first call resolution rates, cutting inbound call times and streamlining support with immediate answers to user questions. It also reduces the number of inbound calls when accessed by end users. KBI's TotalBase provides first-tier support for more than 190 desktop applications.

"What we like about KnowledgeBroker is that they have the same mind-set as we do," said Vance Brown, Chairman and CEO of Cherwell Software. "We provide customers with Enterprise power at a mid-market price. It was only natural that we would partner with KnowledgeBroker to extend that enterprise power to include Knowledge Management."

"Companies are under constant pressure to cut costs and improve service," said Brad Stanley, Managing Director of KnowledgeBroker. "The combined power of Cherwell's On-Premise and SaaS models and KnowledgeBroker's TotalBase is an excellent combination in achieving this goal."

Cherwell Service Management is a fully-integrated service management software solution for a service desk, help desk or customer call center. Cherwell is a web-enabled product built from the ground up using Microsoft's® .NET technology and out-of-the-box, PinkVERIFY™ ITIL® V3 best practices. Cherwell Service Management is available through a traditional licensing model or through a subscription service. Designed for the global enterprise company – but priced for the mid-market – Cherwell is the most customizable system on the market today.

About KnowledgeBroker

KnowledgeBroker (www.kbi.com) is a leading provider of prepackaged computer solutions. Established in 1992, KBI licenses a comprehensive computer support KnowledgeBase with solutions for more than 190 desktop and Internet applications. KnowledgeBroker's content integrates directly into partner systems and resides safely behind the user's firewall, never compromising security. KBI updates the KnowledgeBase quarterly. As part of their quarterly updates, they include solutions for all unresolved issues submitted by their customers at no additional charge. KnowledgeBroker also works with individual companies to develop solutions for site-specific applications and processes. For more information contact KnowledgeBroker at 626-441-0702 or send an E-mail to sales@kbi.com.

About Cherwell Software, Inc.

Cherwell Software is the developer of Cherwell Service Management – an integrated service management software solution for IT and support professionals. With fully-integrated modules such as Incident, Problem, Change, Release, Configuration and Knowledge Management - just to name a few - Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management offers enterprise power with mid-market prices and ease of use. Satisfied Cherwell customers include companies such as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota and Hallmark Services.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI).

Colorado Springs, CO, March 20, 2009 – Cherwell Software, Inc., Innovative Technology Built on Yesterday’s Values, today announced that its breakthrough help desk product, Cherwell Service Management™ - with Pink Verified ITIL V3 content - is now available through a “Software-as-a-Service” (“SaaS”) deployment model. This service is in addition to its already popular On-Premise deployment model.

Cherwell On-Demand is a SaaS model that allows organizations to utilize the software in a hosted environment without any capital expenditure. Instead, expenses for licensing, hosting and maintaining the software are paid out of the operating budget. This offers lower start-up costs because the application licenses are leased rather than owned.

Cherwell On-Demand has an added benefit – a “lease to own” option, giving customers the best of both worlds. Each year that a customer uses Cherwell On-Demand equates to a discount on license fees for Cherwell On-Premise, Cherwell’s traditional concurrent user license model, should a customer elect at a later date to switch models and bring the application in-house.

“Our dual deployment approach offers much more flexibility,” said Vance Brown, Chairman and CEO of Cherwell Software. “We work with your company to determine which deployment best suits your current needs. If you change your mind later – or if your business requirements change – no problem! Our approach offers the ability to switch from one to the other.”

Cherwell On-Demand allows companies to take advantage of the SaaS model, but still offer the strength of a smart client application. Aptly termed “hybrid SaaS,” this model mitigates three of the greatest limitations of a traditional browser-based SaaS model – customization, data control, and user experience. “Customers want a choice,” said Arlen Feldman, Chief Technology Officer for Cherwell. “We offer our customers a level of customization and control over their business processes and data that is hard to find under a browser-based SaaS model. We believe we have the most customizable SaaS model on the market today. And we offer a far superior user experience. This hybrid approach represents the next generation of SaaS deployment.”

With Cherwell’s entrance into the SaaS market, Cherwell Software continues to deliver innovative technology by offering the most flexibility in the Service Management software industry today. Please visit www.cherwellsoftware.com for more information about Cherwell Software.

About Cherwell Software, Inc.

Cherwell Software is a leading developer of IT Service Management software solutions. Cherwell Service Management, the flagship product, was designed from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated management modules such as Incident, Problem, Change, Release, Configuration, Service Level, and Knowledge – just to name a few, Cherwell provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell offers enterprise power with mid-market pricing and ease of use. Satisfied Cherwell customers include companies such as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™ and the Cherwell are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.