Product News and Announcements

Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™, received certification for five more processes of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program.

PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version three (V3) processes. In order to achieve PinkVERIFY certification, the ITSM software undergoes a rigorous and independent assessment by a highly-qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process.

“We are pleased to recognize that Cherwell Service Management™ has achieved PinkVERIFY status,” said David Ratcliffe, President of Pink Elephant. “Our thorough and objective assessment showed that Cherwell Software designed its software from the ground-up, with ITIL in mind. Now, with the PinkVERIFY ‘stamp of approval,’ businesses can feel confident that Cherwell Service Management will support their implementation of ITIL best practices.”

Cherwell Service Management is the first service desk solution to incorporate the latest enterprise-class scalability, configurability and integration technology at a very affordable price—making it the most compelling value on the market today. It also can be deployed On-Premise or On-Demand (SaaS). With Cherwell, organizations have choice.

With the additional five processes Cherwell Service Management now offers:

• Incident Management
• Problem Management
• Change Management
• Event Management
• Knowledge Management
• Release & Deployment Management
• Service Asset & Configuration Management
• Service Catalog Management
• Service Level Management
• Service Portfolio Management
• Request Fulfillment

“Our customers rave about our Codeless Business Application Technology (CBAT) that allows them the most configurability on the market today without writing code or scripts,” said Vance Brown, Chairman and CEO of Cherwell Software. “With these additional processes, future customers can be assured that they will get ITIL best practices out-of-the-box while allowing them to fit our solution to their unique level of ITIL deployment.”

About Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience – more than any other supplier. Operating through many offices across the globe, the company is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 100,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit: www.pinkelephant.com

Cherwell Software, the developer of the most configurable and customizable service management system in today’s market, is honored to be amongst a select group of finalists for Pink Elephant’s 2009 Innovation of the Year Award.

“Pink Elephant is proud to announce that Cherwell Software has been selected as one of three finalists for the 2009 Innovation of the Year Award.  This award recognizes the most innovative ITSM products and services released in 2009.  As a result of its selection as an Innovation of the Year finalist, Cherwell becomes a member of a very elite group.” –George Spalding, Executive Vice President, Pink Elephant.

At the core of Cherwell Software’s innovation is the dedication to servicing the industry with a software platform as well as returning to the values of world-class customer service.

Vance Brown, Cherwell’s Chairman and CEO responds, “You know you’re doing something right when your passion to provide solutions that make our customers’ jobs easier catches the attention of industry leaders and peers alike.  It’s an honor to be recognized.  Some might ask, ‘Why is Cherwell innovative?’ It’s because we have developed an IT platform that offers not just configurability, but the true ability for IT to easily customize applications with seamless upgrades … no kidding!  This is a game-changer in our industry.  We offer Pink Verified ITIL content out-of-the-box, but our customers can then make unlimited modifications and enhancements – including the ability to easily build entirely new applications on our platform, which we call Codeless Business Application Technology (CBAT). And because of our innovation, we are able to offer this technology as both software-as-a-service (SaaS) and traditional on-premise delivery models—all at very affordable rates. We look forward to growing relationships and servicing the ITSM marketplace with continued innovative thinking in the days and years to come.”

Cherwell Software offers the most compelling value on the market today, incorporating the latest enterprise-class scalability, configurability and integration technology. To sample the power and adaptability behind such innovative thinking, we offer no-cost, no-obligation personal demos via webcast.

The winner of the prestigious Innovation of the Year award will be announced at Pink Elephant’s 13th Annual IT Service Management Conference and Exhibition in Las Vegas at the Bellagio on Tuesday, Feb. 24.

Cherwell Software will be available for demos and more at Booth #409 throughout the conference. Come by for a chance to win an iPod Touch® and learn more about the power behind one of the industry’s most innovative ITSM providers.

The combination of a concurrent license structure and a 60-day guarantee on Cherwell's ITIL and Pink Verified IT Service Management software creates a unique offer allowing organizations to find the optimal number of needed licenses as they exit costly 'legacy' systems that required 'named' licenses.

Cherwell Software, a leader in developing ITIL and Pink Elephant Verified IT Service Management software solutions delivering enterprise-level functionality at a mid-market price, is shaking up the traditional licensing model in the Service Management marketplace, and being noticed overseas, with a unique and innovative guarantee and licensing structure.

Cherwell offers both the SaaS On-Demand and the On-Premise solution in a concurrent license structure which allows multiple users to access the licenses. In addition, the software has the ability to 'reserve' licenses for specific individuals who must always have access. Cherwell also offers a 60-day money back guarantee including return of unused or unneeded licenses.

Building innovative technology based on yesterday values

"As more and more organizations select Cherwell, we've found they often have a hard time determining the number of concurrent licenses they may need because the industry has long had a restrictive and costly 'named license' approach." said Vance Brown, Cherwell CEO. "The innovative approach of Cherwell's concurrent licensing combined with our 60-day guarantee, allows an organization to find the optimal ROI balance of needed licenses in the first 60-days of deployment."

The flexibility in terms of licensing and deployment has been noted by Stephen Mann and Chandranshu Singh of the Butler Group, Europe's leading IT Research & Analysis organization in a recent Technology Audit of Cherwell, "organisations can leverage Cherwell's delivery flexibility and license to deploy the solution 'on premise', access it on demand in a Software-as-a-Service (SaaS) subscription model, or employ it delivered as a managed service. The product is mostly sold with concurrent user licenses; however, organisations may alternatively opt for reserved licenses which are similar to named-user licenses except that they can be transferred to other persons within the organisation if required."

The full Butler Group Technology Audit report is available at: http://www.cherwellsoftware.com/analyst-reviews.

Cherwell offers a variety of webinars, including industry overviews such as Higher-Ed, Healthcare and Call-Centers; sign-up is available on-line at www.cherwellsoftware.com/webinar. Webinar attendees are eligible to receive a free copy of the $189 valued, HDI sponsored, DVD titled "ITIL and the Service Desk" by industry icon Malcolm Fry.

Interested parties may also visit Cherwell at the itSMF USA Fusion 2009 conference in Dallas, September 20-22, 2009 at Booth #2121. Follow Cherwell Software on the social web for breaking ITSM news and stories from around world at http://www.twitter.com/cherwell_CSM.

About Butler Group

Butler Group is the IT End User division of Datamonitor Plc and is a leading provider of Information Technology research, analysis and advice. Founded in 1990, with headquarters in London, England, Butler Group is respected throughout the business world for the impartiality and incisiveness of its research and opinion, for more information see www.butlergroup.com.

If You Thought Flexibility was Important Today…The Future Will Demand It!

Cherwell Software’s European Managing Director, Tony Probert, has been interviewed and featured in the Thought Leadership section of the November/December 2009 issue of VitAL, Europe’s cutting edge publication for IT professionals.

The topic of the article is “The Flexible Service Desk” where Tony notes that today’s service desk and the software being used, must be flexible enough to meet the ever changing needs of customers and the business, if a service desk is incorporating best practices.

Probert argues that for an effective service, “The four key issues will be: self-service; resolution at first call; reduced cost; and improved service. The service desk has to be able to put content in place to make all this possible and without the service desk building it well, it won’t work. If the current service desk software is not offering this level of functionality, the users will look for ones that do…..it isn’t unreasonable to expect that service desk software should be flexible and adaptable enough to flex sufficiently to accommodate unexpected future demands.”

Read the entire interesting and thought-provoking article at: http://www.vital-mag.net/2009/11/the-flexible-service-desk.

About VitAL

VitAL Magazine http://www.vital-mag.net is a bi-monthly publication that looks at the various key elements, attitudes, and trends of modern IT management and the impact this has on the business. Due to the uplifting, clean, and dynamic approach of the editorial the VitAL Magazine brand has become synonymous with cutting edge content that pushes boundaries and challenges its readers.

Award Winning Industry Veteran To Champion Commitment To Customer Satisfaction And Client’s Return On Investment Through Cherwell’s Innovative Software Technology

Cherwell Software has announced the appointment of Carrie Cornella, Director of Client Relations, based at the company’s Headquarters in Colorado Springs, Colorado. Carrie will be responsible for all aspects of client relations, insuring the highest degrees of customer satisfaction and support as customers utilize the innovative and tremendously powerful ITIL and Pink Verified Cherwell IT Service Management/Service Desk software to improve and mature their IT Support functions.

With over 25 years in management, customer relations, and services consulting, Carrie has worked with organizations to successfully increase customer satisfaction, customer retention and customer loyalty within diverse industries such as manufacturing, educational and professional services, legal services, and the software marketplace. Her previous experience includes serving as the Executive Vice President of Worldwide Customer Services at FrontRange Solutions, Inc. where she demonstrated success in substantially increasing services revenues while improving customer satisfaction levels. During Carrie’s tenure there, services revenues grew by more than 5000% and renewal rates increased by more than 100%.

Other notable leadership roles include positions with Intuit, Inc., Holland and Hart, and Blue Ocean Software. Her wide ranging experience also includes 13 years with TRW Inc. in management positions including video teleconferencing, program management, marketing and human resources.

“With Cherwell’s rapid and remarkable growth, we are extremely fortunate to bring Carrie Cornella into our organization at this critical juncture as the internal leader and champion of our Client Relations and Satisfaction team” said Vance Brown, CEO of Cherwell Software. “Carrie is the perfect blend of professionalism and integrity to help us maintain our core values of consistent performance based on perpetually true values and exceeding customer expectations. We know that our customers will find Carrie to be an immediate and pro-active addition to the Cherwell organization.”

“I feel so fortunate to be part of a very special team of like-minded professionals that are being assembled into a world-class organization at Cherwell” noted Carrie. “Because of the commitment to the customer demonstrated by every member of the Cherwell team, I expect that every day will be a rewarding experience for me and our entire customer base. This organization is well positioned to deliver on its promise to redefine the IT Service Management software industry and I’m delighted to be part of the team!”

Carrie’s commitment to providing exceptional and world-class customer support has been recognized in a variety of industry awards, including the Association for Service Management International’s Professionalism in Service and Support Award, the Better Business Bureau’s Excellence in Customer Service Award, and the TRW Avionics and Surveillance award for Outstanding Achievement.

Provides Unprecedented Power & Flexibility in Optimizing IT Service Management for Business Success

Cherwell Software, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, will be exhibiting at the annual itSMF-UK ‘09 IT Service Management Conference (www.itsmf.co.uk/Conference09) taking place at Hilton Birmingham Metropole in Birmingham, UK, November 9-10, 2009. Cherwell will be located at stand P01 in the Palace Suite of the conference exhibition.

The itSMF UK Conference, themed "Optimizing IT Services for Business Success”, is the World's Leading IT Service Management event and has been for an unprecedented 18 years. This two-day event brings together the very best from the IT Service Management world under one roof, features 60 seminars and interactive sessions and is unparalleled in its access to the leading minds and trends with the IT sector.

“We’re delighted to be participating in this prestigious event,” commented Tony Probert, Managing Director of European Operations for Cherwell “especially given the recent praise of Cherwell Service Management by the Butler Group in their Technology Audit.” (free download of report at Butler Group Technology Audit).

Vance Brown, CEO of Cherwell suggested, “It is perfect that this conference theme is focused on optimizing IT Services for business success as this is the central concept upon which Cherwell was built. We are certain there is no better time to highlight the unprecedented power and ROI in our ITIL PinkVERIFY certified Service Management software, whether the deployment method is SaaS or On-Premise.”

Visitors are encouraged to explore the many benefits of Cherwell by visiting the Cherwell team at Stand #P01 and register to receive a free copy of the DVD titled “ITIL and the Service Desk” by industry icon Malcolm Fry, valued at $189/£125.

Cherwell Software, the developers of Cherwell Service Management, continues to gather momentum in the UK by signing two significant contracts. The software is designed for IT support professionals and offers out of the box functionality based on ITIL v3 best practice and unmatched flexibility for users wishing to customize screens, workflow processes and build new business applications leveraging Cherwell’s unique CBAT (Codeless Business Application Technology) platform.

Tony Probert, UK Managing Director, said: “Our ITSM solution is a world away from what the UK market has experienced so far; we’re offering a full ITIL v3 tool which is not only easy to customize, but powerful, intuitive, and cost-effective.” Tony Probert was previously responsible for FrontRange’s European operations as Managing Director and can claim over 18 years in the IT service management sector.

The first of the two contracts to be signed is with Bloxx, the enterprise Web filtering company, which has purchased a solution to support its UK customer base. It anticipates extending use to its offices in Holland, Australia and the US in the near future. Mark Smith, Operations Director, Bloxx, said: “We’re swapping out an established and well-known help desk package as Cherwell promises to help us continue to improve our customer service. Not only is the software more powerful, it’s extremely flexible and makes building new workflow models easy and quick. We’re planning a number of significant improvements to our IT service management approach now we have Cherwell on board.”

Cherwell District Council, located in Oxfordshire and with no commercial connections to Cherwell Software, has also parted company with a well-known service desk solution to move to the fully ITIL centric Cherwell Service Management solution. The objectives for the District Council were to develop new procedures based on ITIL best practice with a focus on improving customer service via enhanced incident and problem management systems, improved management reporting allowing ICT management to target resources more effectively and the use of self service to bring greater efficiency to the team and improving communication to the Council’s user community.

Pat Simpson, Head of Customer Service and Information Systems, explains: “We did extensive research of available solutions before deciding Cherwell Software was the best way to go. We have a strong philosophy of continuous improvement and our old software was not up to the new challenges we were setting ourselves. As we are publicly accountable for costs we were also keen to ensure that our choice represented excellent value – which Cherwell certainly does.”

The Cherwell Service Management solution is available via the traditional license model, or alternatively, on demand in a Software as a Service (SaaS) subscription model . To ensure excellent levels of service and support, Cherwell Software has appointed CRMWorks, IT Service Management and service desk specialists, as its full service delivery partner and is working closely with them to ensure that both contracts are delivered successfully and speedily.

Butler Group's Technology Audit praises Cherwell Service Management Software as a "very competent and well-rounded ITSM offering" for "mid-market to enterprise-level organizations." Recommends Cherwell should be considered by organizations looking to improve IT operations through the adoption of optimized ITSM processes and ITIL framework best practices. The audit highlights that Cherwell's Pink Elephant Verified solution "provides comprehensive functionality through an intuitive and uncluttered interface with notable aspects being its flexible delivery model, simple licensing structure, ease of use, customisability, and intuitive design."

COLORADO SPRINGS, Colo., September 14, 2009 - Cherwell Software, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, received a very favorable review in Butler Group’s industry leading, comprehensive Technology Audit and was noted as a “very competent….a well-rounded ITSM offering” for “mid-market to enterprise-level organisations.”

The Butler Group Technology Audit authored by Stephen Mann and Chandranshu Singh, summarized, “In Butler Group’s opinion Cherwell Service Management is a very competent ITSM offering that should be considered by mid-market organisations upwards looking to improve IT operations through the adoption of optimised ITSM processes and ITIL framework best practices.”

The audit went on to report, “Whilst Cherwell Service Management is targeted at, and competitively priced for the mid-market, its high level of customisability and extensibility, and its comprehensive functionality delivered through a simple and uncluttered interface also make it attractive to the Enterprise market.”

Butler Group recognized the power and flexibility of Cherwell noting, “Cherwell Software’s solution is an extensible platform: it not only offers service delivery management capabilities but also enables business users to add new functionality through customisable business process templates. This is enabled through what Cherwell terms ‘Codeless Business Application Technology’ or CBAT. CBAT’s scope extends from simple customisations to existing templates by business users through to complex business processes implemented by advanced users with the help of Web services-based APIs (for integration with other systems)…..Of particular note is the solution’s One Step Action feature which allows support staff to create a workflow for a single process by automating the execution of a series of oft-repeated tasks.”

“We are delighted that Stephen and his team recognized the power and flexibility of Cherwell by highlighting what we believe is a key differentiator with Cherwell Software – the ability to not only easily configure the existing content, but to extend the product to create virtually any other object or functionality – without writing code or using scripts.”

“In Butler Group’s opinion, deployment and pricing flexibility along with a low cost of ownership and out-of-the-box ITIL best practice-based functionality makes the Cherwell solution a very competent ITSM offering that should be considered by mid-market to enterprise-level organisations looking to improve IT operations through the adoption of optimised ITSM processes and ITIL framework best practices.”  Butler continued, “The solution provides comprehensive functionality through an intuitive and uncluttered interface with notable aspects being its flexible delivery model, simple licensing structure, ease of use, customisability, and intuitive design.”

“It was an honor to be reviewed by Europe’s leading IT Research & Analysis organization,” said Vance Brown, CEO of Cherwell Software.  “We are delighted that Stephen and his team recognized the power and flexibility of Cherwell by highlighting what we believe is a key differentiator with Cherwell Software – the ability to not only easily configure the existing content, but to extend the product to create virtually any other object or functionality – without writing code or using scripts.”   

The full Butler Group Technology Audit report is available at: Butler Group Technology Audit of Cherwell. 

In addition, Cherwell offers no-cost overview webinars; sign-up is available on-line at Cherwell Webinars.  Webinar attendees are eligible to receive a free copy of the $189 valued, HDI sponsored, DVD titled “ITIL and the Service Desk” by industry icon Malcolm Fry.  Interested parties may also visit Cherwell at the itSMF USA Fusion 2009 conference in Dallas, September 20-22, 2009 at booth #2121.

About Butler Group
Butler Group is the IT End User division of Datamonitor Plc and is a leading provider of Information Technology research, analysis and advice.  Founded in 1990, with headquarters in London, England, Butler Group is respected throughout the business world for the impartiality and incisiveness of its research and opinion, for more information visit www.butlergroup.com.

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services and Ohio State University.
Headquartered in Colorado Springs, with European offices in UK, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.
ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Provides Unprecedented Power & Flexibility in Aligning IT as a “Business Partner”

COLORADO SPRINGS, Colo., September 11, 2009 - Cherwell Software, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, will be exhibiting at itSMF USA Fusion 2009 taking place at Gaylord Texan Resort & Convention Center in Dallas, Texas September 20-22, 2009. 

The three-day convention (www.itsmfusion.com) is the largest, most comprehensive gathering of Service Management professionals. The event includes daily keynote presentations, eight tracks of breakout sessions, and more than 100 exhibits.  Additionally, itSMF USA continues to showcase the best in Service Management by bringing industry analysts from Forrester Research (www.forrester.com) and Gartner, Inc. (www.gartner.com) to this year’s distinguished panel of keynote speakers. 

"...there is no better time to highlight our unprecedented power and ROI in ITIL Service Management operations" -Vance Brown, CEO

“We’re pleased to be showcasing the power and flexibility of Cherwell Service Management at the itSMF USA Fusion conference,” commented Matt Neigh, Director of Services and Support at Cherwell.  “It’s always a delight to hear IT executives exclaim ‘You can do that? …  In less than three weeks implementation?!’, These kinds of responses make for a fun conference exhibit environment.”

Vance Brown, CEO of Cherwell suggested, “We feel right at home and look forward to participating in a conference that is focused on IT’s overall contribution to their businesses, and given the recent praise of Cherwell Service Management by the Butler Group in their Technology Audit (free download of report at Butler Group Technology Audit), we think there is no better time to highlight our unprecedented power and ROI in ITIL Service Management operations, whether the deployment method is SaaS or On-Premise.”

Visitors are encouraged to explore the many benefits of Cherwell by visiting the Cherwell team at Booth #2121 and register to receive a free copy of the $189 valued, HDI sponsored, DVD titled “ITIL and the Service Desk” by industry icon Malcolm Fry.

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services and Ohio State University.

Headquartered in Colorado Springs, with UK offices in Brinkworth, England, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Provides Up to $4,500 Credit for Replacing “Clunker” Legacy Systems

COLORADO SPRINGS, CO, August 20, 2009 - Cherwell Software, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, announces the software version of “Cash for Clunkers.”  Organizations desiring to improve their Service Desk have a great incentive to look at Cherwell as the Cash for Clunkers program benefits organizations with legacy systems that have proven costly to operate and maintain, have met their limit in providing organizational effectiveness or don’t accommodate the ITIL framework.

Vance Brown, CEO of Cherwell commented, “Cherwell is offering this innovative promotion as a way to highlight the power, flexibility and great ROI that Cherwell provides.  The government Cash for Clunkers was designed to get old, inefficient cars off the roads and to stimulate the economy.  Our version of the wildly popular program intends to help companies get unshackled from their cumbersome legacy Service Management/Service Desk systems that are inefficient and costly to maintain……and at the same time use the power and ease-of-use of Cherwell’s platform to stimulate higher levels of organizational performance.”

Cherwell Service Management®, designed by industry experts, is a fully-integrated software solution for your service desk, help desk or customer call center.  Cherwell is a web-enabled product using Microsoft® .NET technology and out-of-the-box Pink Elephant® Verified ITIL® V3 best practices.  The product is available through a traditional licensing model (Cherwell On-Premise) or as a subscription service (Cherwell On-Demand), implementing the latest in the SaaS evolution - SaaS 3.0.  Either model supports a "browser-based" or "rich-client" user experience.

Cherwell is designed with the power needed by a global enterprise company – but with the pricing and ease-of-use of a mid-market solution.  Cherwell insures your satisfaction by offering a 60-day money-back guarantee.

Companies with antiquated and cumbersome “legacy” Service Management software that is often very costly to maintain will benefit from this program.  Cherwell’s Cash for Clunkers provides a $500 credit per seat (On-Premise licensing or with a 36-Month On-Demand SaaS Agreement) up to a maximum of $4,500.  Companies must complete a no-obligation registration at www.cherwellsoftware.com/cash-for-clunkers for eligibility.

About Cherwell Software, Inc.

Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, Ohio State University, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.