Product News and Announcements

Former FrontRange Executive, Tony Probert, tapped to lead effort

COLORADO SPRINGS, CO, July 16, 2009—Cherwell Software (http://www.cherwellsoftware.com), a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, today announced the opening of its UK/European offices.  The UK/European operations will be headed by Tony Probert who previously built and managed the operations for FrontRange Solutions in Europe over an 8 year period.

Tony Probert, UK Managing Director said, “The UK and Europe is a natural market for a Service Desk solution that has been developed to embrace and deliver ITIL® best practices. The UK could also be considered the “spiritual home” of Cherwell, so I feel very excited and privileged to be given the responsibility of building our European business here. Cherwell Software is a company full of people with knowledge, ability and passion who have developed a leading edge solution.  Initial reactions have clearly shown that Service Desk professionals in the UK really like what they see.” 

Vance Brown, Chairman and CEO of Cherwell, said, “We are excited to be expanding to meet our rapidly growing UK and European market with the opening of our offices in the UK.  Strategically, we are delighted to have the caliber and stature of an individual such as Tony Probert joining the Cherwell team and heading up our UK and European operations.  His knowledge of the Service Management industry and his focus on meeting and exceeding customer needs matches our core values of Innovative Technology Built on Yesterday’s Values.”  

Contact information for the new offices:

Cherwell Software Limited
Brinkworth House
Brinkworth
SN15 5DF
United Kingdom
Phone: +44 (0)1793 680 280

Cherwell Software, Inc. was founded by a team of industry experts with decades of experience in Help/Service Desk/ITSM and CRM applications. Cherwell delivers a unique combination of state-of-the-art technologies with a focus and integrity that is refreshing. Cherwell doesn’t burden customers with complex and costly system implementations. Our core product, Cherwell Service Management (CSM), provides enterprise-level functionality for your mid-market investment. CSM was built from the ground up using Microsoft .NET technology and embraces industry best practices throughout. The built-in Cherwell development platform, based on CBAT (Code-less Business Application Technology), enables an IT staff to build any integrated business application without a programmer. As a true SaaS 3.0 solution - CSM deployment options range from traditional on-premise installations to 100% hosted. Learn more at http://www.cherwellsoftware.com.

Headquartered in Colorado Springs, Colorado, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Colorado Springs, CO, February, 2009 – Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program.

PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version three (V3) processes. In order to achieve PinkVERIFY certification, the ITSM software undergoes a rigorous and independent assessment by a highly-qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process. In short, PinkVERIFY provides a set of criteria on what to look for in an ITSM-compatible software tool, as well as verification that a particular software tool supports the best practice framework for ITSM.

“We are pleased to recognize that Cherwell Service Management™ has achieved PinkVERIFY status,” said David Ratcliffe, President of Pink Elephant. “Our thorough and objective assessment showed that Cherwell Software designed its software from the ground-up, with ITIL in mind. Now, with the PinkVERIFY ‘stamp of approval,’ businesses can feel confident that Cherwell Service Management™ will support their implementation of ITIL best practices.”

“We are honored to be recognized by Pink Elephant, the global leader in ITIL consulting and education,” said Vance Brown, Chairman and CEO of Cherwell Software. “This recognition reaffirms our commitment to offer a solution that supports ITIL best practices out-of-the-box – while providing unparalleled customization that allows customers to fit the solution to their unique level of ITIL deployment.”

ITIL is the de facto, most comprehensive set of best practices for IT Service Management (ITSM). ITIL V3, the latest version launched in June 2007, is a ready-made framework that allows companies to standardize and simplify IT and related services across their organization – helping to reduce cost and improve customer service.

About Pink Elephant
Pink Elephant (www.pinkelephant.com) is proud to be celebrating 20 years of ITIL experience – more than any other supplier. Operating through many offices across the globe, the company is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 100,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit www.pinkelephant.com

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management, and Knowledge Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ satisfied customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.

COLORADO SPRINGS, CO—Cherwell Software, Inc. (“Cherwell”), a leading developer of software products for the IT Service Management industry is proud to announce that the first ITIL® Foundation v2.0 class was held for employees at our new training facility. After completing ITIL® training provided by Propoint Solutions, the entire class passed the testing with an impressive overall average score of 88%.

Cherwell CEO Vance Brown said on learning the results, “I so appreciate the professional and passionate effort that everyone put into the training course.”

This means that at Cherwell Software, all of our product management, all of our sales consultants, and all of our services and support staff (and amazingly even our CEO) are ITIL® certified!

Jim Bolton of Propoint Solutions, the company that provided the excellent two-day intensive ITIL® Foundation course said, “Thank you once again for the opportunity to teach and consult for Cherwell this week. It was truly our pleasure. Your team average score was 88% which I believe is the highest class score we have seen in 4 years of teaching this course. Congratulations!”

In addition to providing the training, Propoint Solutions has been hired by Cherwell Software to consult with the development team to help with Cherwell’s commitment to constantly improving our ITIL compatibility and performance.

ProPoint Solutions also is partnering with Cherwell Software to offer the ITIL® Foundation course to Cherwell's customers at Cherwell's world headquarters.  Said Brown, "We believe in training our customers on the best practices utilizing the most innovative technology.  Focusing on people, processes, and technology is a core value of Cherwell Software."

About ProPoint Solutions

Propoint Solutions (www.propointsolutions.com) is committed to elevating IT service excellence through people, process and technology. Our team of experienced professionals listens to the unique business needs of each client. We assess the current situation, identify “pain points,” and then develop a roadmap to achieve your short and long term objectives. Our systematic and balanced approach includes staff training, ITIL based industry best practices, and optimization of tools that deliver measurable and sustained performance improvement.

About Cherwell Software

Cherwell Software, Inc. was founded and managed by a team of industry experts, including the former CEO of FrontRange Solutions®, the former Chief Architect of FrontRange’s HEAT® and ITSM product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We bring a state-of-the-art integrated IT service management product to the market—combined with focus and integrity. At Cherwell Software, we are passionate about one thing—listening to our customers and caring for their needs. Our core product, Cherwell Service Management® (CSM), is a web-enabled application built from the ground up using Microsoft® .NET technology incorporating the industry’s ITIL® best practices. CSM offers enterprise power and configurability at mid-market price and simplicity. CSM satisfied customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.