Product News and Announcements

Colorado Springs, CO, April 6, 2010 – Cherwell Software, Inc. (“Cherwell”), creators of Cherwell Service Management™, today announced that it would be launching a series of Webinars under the title, ITSM ‘Into the Fire’. These Webinars are designed to address some of the key issues that IT departments encounter as they deal with the barrage of Incidents, Problems and Changes within their organization.

 

“Today’s IT department is constantly feeling the pressure to reduce costs while improving customer satisfaction,” said Vance Brown, Chairman and CEO of Cherwell Software. “Our customers love that we are doing our part to help them achieve their ROI by providing a software solution that gives them enterprise –level scalability, configurability and integration at an affordable price with simple implementation.”

The first webinar, in this ongoing series of topics sponsored by Cherwell, will be featuring Evelyn Hubbert, Senior Analyst with Forrester Research, Inc. on the following topic:

The Changing Anatomy of the New Service Desk (May 6, 2010)
IT organizations are faced with many challenges today! Their task to support a sophisticated business community with great customer support is a balancing act. This balancing act is about providing adequate support for all new technologies to end users, delivering services to delight end users and all of that in a reliable and cost effective way. The challenges don’t end there. The service desk team is changing how it works and what it does to adapt to these continuously changing needs of the business community. This webinar will discuss the anatomy of the new service desk.
Upcoming topics and speakers include:

Service Level Management and the New Service Desk (June 10, 2010)
Jim Bolton, ITIL v2 Manager, v3 Expert, ProPoint Solutions

Social Media and the New Service Desk (July 15, 2010)
Chris Dancy, Founder & President, ServiceSphere

Brown continues, “Providing these webinars gives IT the additional insight, information and ability to ask the questions they need as they seek to become true business partners in their respective organizations.”

Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™, received certification for five more processes of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program.

PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version three (V3) processes. In order to achieve PinkVERIFY certification, the ITSM software undergoes a rigorous and independent assessment by a highly-qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process.

“We are pleased to recognize that Cherwell Service Management™ has achieved PinkVERIFY status,” said David Ratcliffe, President of Pink Elephant. “Our thorough and objective assessment showed that Cherwell Software designed its software from the ground-up, with ITIL in mind. Now, with the PinkVERIFY ‘stamp of approval,’ businesses can feel confident that Cherwell Service Management will support their implementation of ITIL best practices.”

Cherwell Service Management is the first service desk solution to incorporate the latest enterprise-class scalability, configurability and integration technology at a very affordable price—making it the most compelling value on the market today. It also can be deployed On-Premise or On-Demand (SaaS). With Cherwell, organizations have choice.

With the additional five processes Cherwell Service Management now offers:

• Incident Management
• Problem Management
• Change Management
• Event Management
• Knowledge Management
• Release & Deployment Management
• Service Asset & Configuration Management
• Service Catalog Management
• Service Level Management
• Service Portfolio Management
• Request Fulfillment

“Our customers rave about our Codeless Business Application Technology (CBAT) that allows them the most configurability on the market today without writing code or scripts,” said Vance Brown, Chairman and CEO of Cherwell Software. “With these additional processes, future customers can be assured that they will get ITIL best practices out-of-the-box while allowing them to fit our solution to their unique level of ITIL deployment.”

About Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience – more than any other supplier. Operating through many offices across the globe, the company is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 100,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit: www.pinkelephant.com

Cherwell Software, the developer of the most configurable and customizable service management system in today’s market, is honored to be amongst a select group of finalists for Pink Elephant’s 2009 Innovation of the Year Award.

“Pink Elephant is proud to announce that Cherwell Software has been selected as one of three finalists for the 2009 Innovation of the Year Award.  This award recognizes the most innovative ITSM products and services released in 2009.  As a result of its selection as an Innovation of the Year finalist, Cherwell becomes a member of a very elite group.” –George Spalding, Executive Vice President, Pink Elephant.

At the core of Cherwell Software’s innovation is the dedication to servicing the industry with a software platform as well as returning to the values of world-class customer service.

Vance Brown, Cherwell’s Chairman and CEO responds, “You know you’re doing something right when your passion to provide solutions that make our customers’ jobs easier catches the attention of industry leaders and peers alike.  It’s an honor to be recognized.  Some might ask, ‘Why is Cherwell innovative?’ It’s because we have developed an IT platform that offers not just configurability, but the true ability for IT to easily customize applications with seamless upgrades … no kidding!  This is a game-changer in our industry.  We offer Pink Verified ITIL content out-of-the-box, but our customers can then make unlimited modifications and enhancements – including the ability to easily build entirely new applications on our platform, which we call Codeless Business Application Technology (CBAT). And because of our innovation, we are able to offer this technology as both software-as-a-service (SaaS) and traditional on-premise delivery models—all at very affordable rates. We look forward to growing relationships and servicing the ITSM marketplace with continued innovative thinking in the days and years to come.”

Cherwell Software offers the most compelling value on the market today, incorporating the latest enterprise-class scalability, configurability and integration technology. To sample the power and adaptability behind such innovative thinking, we offer no-cost, no-obligation personal demos via webcast.

The winner of the prestigious Innovation of the Year award will be announced at Pink Elephant’s 13th Annual IT Service Management Conference and Exhibition in Las Vegas at the Bellagio on Tuesday, Feb. 24.

Cherwell Software will be available for demos and more at Booth #409 throughout the conference. Come by for a chance to win an iPod Touch® and learn more about the power behind one of the industry’s most innovative ITSM providers.

The combination of a concurrent license structure and a 60-day guarantee on Cherwell's ITIL and Pink Verified IT Service Management software creates a unique offer allowing organizations to find the optimal number of needed licenses as they exit costly 'legacy' systems that required 'named' licenses.

Cherwell Software, a leader in developing ITIL and Pink Elephant Verified IT Service Management software solutions delivering enterprise-level functionality at a mid-market price, is shaking up the traditional licensing model in the Service Management marketplace, and being noticed overseas, with a unique and innovative guarantee and licensing structure.

Cherwell offers both the SaaS On-Demand and the On-Premise solution in a concurrent license structure which allows multiple users to access the licenses. In addition, the software has the ability to 'reserve' licenses for specific individuals who must always have access. Cherwell also offers a 60-day money back guarantee including return of unused or unneeded licenses.

Building innovative technology based on yesterday values

"As more and more organizations select Cherwell, we've found they often have a hard time determining the number of concurrent licenses they may need because the industry has long had a restrictive and costly 'named license' approach." said Vance Brown, Cherwell CEO. "The innovative approach of Cherwell's concurrent licensing combined with our 60-day guarantee, allows an organization to find the optimal ROI balance of needed licenses in the first 60-days of deployment."

The flexibility in terms of licensing and deployment has been noted by Stephen Mann and Chandranshu Singh of the Butler Group, Europe's leading IT Research & Analysis organization in a recent Technology Audit of Cherwell, "organisations can leverage Cherwell's delivery flexibility and license to deploy the solution 'on premise', access it on demand in a Software-as-a-Service (SaaS) subscription model, or employ it delivered as a managed service. The product is mostly sold with concurrent user licenses; however, organisations may alternatively opt for reserved licenses which are similar to named-user licenses except that they can be transferred to other persons within the organisation if required."

The full Butler Group Technology Audit report is available at: http://www.cherwellsoftware.com/analyst-reviews.

Cherwell offers a variety of webinars, including industry overviews such as Higher-Ed, Healthcare and Call-Centers; sign-up is available on-line at www.cherwellsoftware.com/webinar. Webinar attendees are eligible to receive a free copy of the $189 valued, HDI sponsored, DVD titled "ITIL and the Service Desk" by industry icon Malcolm Fry.

Interested parties may also visit Cherwell at the itSMF USA Fusion 2009 conference in Dallas, September 20-22, 2009 at Booth #2121. Follow Cherwell Software on the social web for breaking ITSM news and stories from around world at http://www.twitter.com/cherwell_CSM.

About Butler Group

Butler Group is the IT End User division of Datamonitor Plc and is a leading provider of Information Technology research, analysis and advice. Founded in 1990, with headquarters in London, England, Butler Group is respected throughout the business world for the impartiality and incisiveness of its research and opinion, for more information see www.butlergroup.com.

Partnership Highlights Cherwell’s Commitment to Improving the IT Service Management Industry!

Cherwell Software, a leader in developing ITIL® and PinkVerified™ IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, reached agreement with ServiceSphere, for formal sponsorship of ServiceSphere’s Thought Leadership Webinar Series, an on-going series of provocative, thought leading seminars on a variety of topics germane to the advancement of the IT Service Management profession. ServiceSphere is an independent industry resource organization dedicated to grassroots information for IT professionals of all levels. As an independent organization, ServiceSphere does not align itself with any Service Desk Software Vendors as resellers and is proud to be Service Desk agnostic.

View the Fall/Winter Schedule

“Cherwell is delighted to become the flagship sponsor of ServiceSphere’s Thought Leadership Webinars given that these highly informative and thought-provoking sessions help the IT Industry think outside the box,” stated Vance Brown, CEO of Cherwell Software, “ServiceSphere isn’t afraid to challenge the status quo in its quest to continually examine, rethink, redefine and improve the role of IT and Service Management, and this approach fits in well with the cutting edge capabilities of Cherwell Software.”

“Not every software company ‘gets’ the seismic changes trembling below the surface of the Service Management industry,” noted Chris Dancy, Founder of ServiceSphere, “and we’re thrilled that one of those that does, Cherwell Software, is willing to sponsor our thought provoking webinars.”

About ServiceSphere

With over 20 years of experience, ServiceSphere is one of the most established and respected international providers of IT Marketing Management and encompassing IT Service Management, Customer Service Solutions and Thought Leadership. ServiceSphere now has over 100 customers around the world. Its headquarters are located in the United States, with offices in the Europe and Asia Pacific. For further information, please visit their website at http://www.ServiceSphere.com

The original developer of FrontRange’s HEAT Help Desk product and former Software Developer with Configuresoft Now Charged with Next Generation Technology Development for Cherwell Software’s IT Service Management

Colorado Springs, CO – September 28, 2009 - Cherwell Software has announced the appointment of David Russell, Lead Software Architect, based out of Colorado Springs, Colorado. David will be responsible for advanced technology development of Cherwell Service Management Suite including Cherwell's next generation IT Service Management mobile platform for Apple's iPhone.  David will report directly to Arlen Feldman, Vice President - Technology.  David joins Cherwell Software from Configuresoft, an EMC company, where he was in Product Development. 

With over 25 years in software development, most recently having been with Configuresoft, an EMC company, David has been responsible for some of the most significant innovations in IT Service Management software.  His accomplishments include design and architecture, as the original Chief Architect, for the first DOS and Windows versions of FrontRange Solutions HEAT software.  "We broke new ground when we introduced HEAT, where based on user feedback, we created the first user definable software for Help Desks.  With CBAT (Codeless Business Application Technology) at Cherwell, the bar has been raised beyond anything I could have dreamed of before" said David Russell.  “My experience with early innovation in tablet PC and touch screen technology with Qubit Technology will come full circle as I have the privilege of heading Cherwell’s iPhone and next generation technology effort.  This is an exciting time to be part of Cherwell as we completely recast the idea of a customer centric solution for the ITSM market.” 

“We are delighted to have someone of David's caliber join our global team,” said Vance Brown, CEO, Cherwell Software. “David's advanced knowledge of IT Service Management Software and technological expertise in .NET and meta-data will strengthen our capabilities and success in the IT service management space. I am confident that David will make a valuable contribution to our team and to our customers.”

“Cherwell Software has significant market potential with Cherwell Service Management, especially as it pertains to ITIL and customers adopting best practices in IT service management,” noted David. “I’m excited to be involved with a company that treats its customers as partners rather than merely sales figures.”

"David is always on the cutting edge of innovation, we are thankful he is joining our brilliant team" said Arlen Feldman, Vice President of Technology.  "With our ground breaking SaaS 3.0 framework and our CBAT technology, customers are truly bridging divides in their organization. David brings to our team a new level of excitement and expertise around our mobile technologies and the industry disruptive release of Cherwell Service Management 3.4, which is coming soon!”

Provides Unprecedented Power & Flexibility in Aligning IT as a “Business Partner”

COLORADO SPRINGS, Colo., September 11, 2009 - Cherwell Software, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, will be exhibiting at itSMF USA Fusion 2009 taking place at Gaylord Texan Resort & Convention Center in Dallas, Texas September 20-22, 2009. 

The three-day convention (www.itsmfusion.com) is the largest, most comprehensive gathering of Service Management professionals. The event includes daily keynote presentations, eight tracks of breakout sessions, and more than 100 exhibits.  Additionally, itSMF USA continues to showcase the best in Service Management by bringing industry analysts from Forrester Research (www.forrester.com) and Gartner, Inc. (www.gartner.com) to this year’s distinguished panel of keynote speakers. 

"...there is no better time to highlight our unprecedented power and ROI in ITIL Service Management operations" -Vance Brown, CEO

“We’re pleased to be showcasing the power and flexibility of Cherwell Service Management at the itSMF USA Fusion conference,” commented Matt Neigh, Director of Services and Support at Cherwell.  “It’s always a delight to hear IT executives exclaim ‘You can do that? …  In less than three weeks implementation?!’, These kinds of responses make for a fun conference exhibit environment.”

Vance Brown, CEO of Cherwell suggested, “We feel right at home and look forward to participating in a conference that is focused on IT’s overall contribution to their businesses, and given the recent praise of Cherwell Service Management by the Butler Group in their Technology Audit (free download of report at Butler Group Technology Audit), we think there is no better time to highlight our unprecedented power and ROI in ITIL Service Management operations, whether the deployment method is SaaS or On-Premise.”

Visitors are encouraged to explore the many benefits of Cherwell by visiting the Cherwell team at Booth #2121 and register to receive a free copy of the $189 valued, HDI sponsored, DVD titled “ITIL and the Service Desk” by industry icon Malcolm Fry.

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services and Ohio State University.

Headquartered in Colorado Springs, with UK offices in Brinkworth, England, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.

ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc.  Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.