Product News and Announcements

Cherwell Service Management product information, company related news, and announcements.


Cherwell Announces "Cash For Clunkers" - The Software Version

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Wednesday, August 19, 2009

Provides Up to $4,500 Credit for Replacing “Clunker” Legacy Systems

COLORADO SPRINGS, CO, August 20, 2009 - Cherwell Software, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, announces the software version of Cash for Clunkers.”  Organizations desiring to improve their Service Desk have a great incentive to look at Cherwell as the Cash for Clunkers program benefits organizations with legacy systems that have proven costly to operate and maintain, have met their limit in providing organizational effectiveness or don’t accommodate the ITIL framework.

Vance Brown, CEO of Cherwell commented, “Cherwell is offering this innovative promotion as a way to highlight the power, flexibility and great ROI that Cherwell provides.  The government Cash for Clunkers was designed to get old, inefficient cars off the roads and to stimulate the economy.  Our version of the wildly popular program intends to help companies get unshackled from their cumbersome legacy Service Management/Service Desk systems that are inefficient and costly to maintain……and at the same time use the power and ease-of-use of Cherwell’s platform to stimulate higher levels of organizational performance.”

Cherwell Service Management®, designed by industry experts, is a fully-integrated software solution for your service desk, help desk or customer call center.  Cherwell is a web-enabled product using Microsoft® .NET technology and out-of-the-box Pink Elephant® Verified ITIL® V3 best practices.  The product is available through a traditional licensing model (Cherwell On-Premise) or as a subscription service (Cherwell On-Demand), implementing the latest in the SaaS evolution - SaaS 3.0.  Either model supports a "browser-based" or "rich-client" user experience.

Cherwell is designed with the power needed by a global enterprise company – but with the pricing and ease-of-use of a mid-market solution.  Cherwell insures your satisfaction by offering a 60-day money-back guarantee.

Companies with antiquated and cumbersome “legacy” Service Management software that is often very costly to maintain will benefit from this program.  Cherwell’s Cash for Clunkers provides a $500 credit per seat (On-Premise licensing or with a 36-Month On-Demand SaaS Agreement) up to a maximum of $4,500.  Companies must complete a no-obligation registration at www.cherwellsoftware.com/cash-for-clunkers for eligibility.

About Cherwell Software, Inc.

Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, Ohio State University, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.


ORAU Selects Cherwell For Service Management Solution

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Monday, May 05, 2008

ORAU Selects Cherwell SoftwareCOLORADO SPRINGS, COCherwell Software, Inc. (“Cherwell”), a leading developer of software products for the IT Service Management industry, announces that they have been selected by Oak Ridge Associated Universities (ORAU) for their IT Infrastructure Library (ITIL)-based, Service Desk solution. Cherwell was selected by ORAU after an exhaustive analysis that included reviewing 32 software solutions and completing five site visits over a period of eight months.

“We chose Cherwell because it is simple to set up and easy to use while being a full-service Service Desk solution,” says ORAU IT Service Management (ITSM) System Administrator Luke Smith. “We were able to roll this solution out with confidence in our ability to manage and support it going forward.” In just a few short weeks ORAU developed and implemented a Cherwell Operations Planning and Management application that incorporates project management tools and is proving to be extremely useful.

About Oak Ridge Associated Universities

Oak Ridge Associated Universities (www.orau.org) is a university consortium leveraging the scientific strength of 99 major research institutions to advance science and education by partnering with national laboratories, government agencies, and private industry. ORAU also manages the Oak Ridge Institute for Science and Education for the U.S. Department of Energy.

About Cherwell Software

Cherwell Software, Inc. (www.cherwellsoftware.com) is the developer of Cherwell Service Desk®, an IT service management software solution.  It is a product that was designed by industry experts - including the former CEO of FrontRange Solutions® and the former Chief Architect of  FrontRange's HEAT® and ITSM service desk products. Cherwell Service Desk® is a product built from the ground up using Microsoft's® .NET technology and the framework of ITIL best practices.  Cherwell Service Desk® provides the features and power of an enterprise solution at the price and ease-of-use of a SMB product.  Cherwell Software has a customer base from numerous market segments, including health care, education, financial, government, and business.



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