Ron Muns

Ron Muns, founder and past CEO of Help Desk Institute (HDI), is an international leader in help desk/customer support industry and is frequently quoted on key issues and concerns for the support industry. He is credited with having a significant global impact on the professionalism of the help desk/customer services industry. Ron is  considered by many as the "father of the help desk industry." Ron has published some of the most highly rated support industry surveys and workbooks, notably The Help Desk Handbook. He has more than 25 years of experience in the help desk/support industry, first as a leading Big Six consultant in the help desk profession, as the founder of the Help Desk Institute (HDI), as a software engineer, as the creator of several successful commercial software products, and as an IT strategist.

Ron is a Certified Public Accountant, Certified Information Systems Auditor, and holds a Certificate in Data Processing. He has a Bachelors Degree in Business Statistics from the University of Texas at Austin. Ron was the founder of Bendata, Inc., a software company providing solutions to the help desk/customer support marketplace.