Anytime, Anywhere Accessibility

The best of all worlds, Rich Client, Browser and Mobile reside within the power of Cherwell Service Management, providing easy and convenient access to your centralized data from anywhere...your office, while in a meeting, at the airport. Our combination of a rich-client and web experience is similar to the approach deployed by the popular iTunes® product. The rich-client application can be installed automatically on a client device via our auto-deploy feature. Our browser-based deployment can be run from all the major browsers, including IE, Firefox, or Safari. Cherwell Service Management communicates over the web using http or tcp and other technologies that allow for easy access to your centralized data from anywhere—providing the best of both worlds—Windows® and the Web.

For times when Cherwell Service Management is not installed on a client (i.e., “0-client”), the application utilizes “browser-based” web tools (Cherwell’s Self-Service and Technician Views) that allow the end-customer or a remote-technician to access the system from any computer that has an internet connection. This works well for cross-platform deployments on non-Windows machines, such as Mac or Linux. For Windows’ users who access the application from two to eight hours a day, the preferred approach is to implement a rich-client experience—regular users should not be forced to work on a slower and often-times frustrating “browser” application. In short, Cherwell’s rich web application has all the benefits of a browser-based application, yet the user experience is much better.

But the Bottom Line Is—YOU CHOOSE—Either Rich Client, or Browser-Based!