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Analyst Reviews
Forrester Research, Inc. invited Cherwell Software to participate in its research report entitled, “Market Overview: IT Service Management Support Tools.” In this Market Overview, published March 22, 2010, Cherwell Software is cited by Forrester as an “Emerging Leader” in the IT Service Management enterprise space.
This Forrester Research Study quantifies a complete Total Economic Impact with resulting ROI results and organizational benefits of implementing Cherwell. Cherwell Service Management is an ITSM Solution that provided a 108% ROI, Implementation in Just Weeks and Payback In Under 10 Months.
Cherwell Service Management is an IT Service Management (ITSM) solution, based on IT Infrastructure Library (ITIL) v3 best practice, that seeks to help IT functions meet the enterprise-wide mandate to ‘deliver more with less’ and the need to demonstrate business value and to maximise the availability of business-critical services. The solution offers capabilities in core ITIL v3 areas such as Incident and Request, Problem, Change, Release, Configuration, and Service Level Management. |
Cherwell is raising the bar and setting new standards for great customer service. ~John Hendricks, City of Wichita, KS
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