Analyst Reviews

 FORRESTER RESEARCH :: Market Overview: IT Service Management Tools (592 KB)

Forrester Research, Inc. invited Cherwell Software to participate in its research report entitled, “Market Overview: IT Service Management Support Tools.” In this Market Overview, published March 22, 2010, Cherwell Software is cited by Forrester as an “Emerging Leader” in the IT Service Management enterprise space.

 FORRESTER RESEARCH :: TEI Study Reveals 108% ROI in 10 Months (156 KB)

This Forrester Research Study quantifies a complete Total Economic Impact with resulting ROI results and organizational benefits of implementing Cherwell. Cherwell Service Management is an ITSM Solution that provided a 108% ROI, Implementation in Just Weeks and Payback In Under 10 Months.

 OVUM-BUTLER GROUP 2010 Technology Audit of Cherwell Service Management (1100 KB)

Cherwell Service Management is an IT Service Management (ITSM) solution, based on IT Infrastructure Library (ITIL) v3 best practice, that seeks to help IT functions meet the enterprise-wide mandate to ‘deliver more with less’ and the need to demonstrate business value and to maximise the availability of business-critical services. The solution offers capabilities in core ITIL v3 areas such as Incident and Request, Problem, Change, Release, Configuration, and Service Level Management.