Capitalize on Industry Best Practices

As Much or As Little ITIL As You Desire

With Cherwell Service Management you have the option of implementing as much or as little ITIL®-best practices out-of-the-box, with

• Incident
• Problem
• Change
• Knowledge
• Configuration
• Release
• Service Level
• Request Fulfillment
• Event Management
• Service Catalog
• Service Portfolio

all included with the software. Purchasing a software system that does not fully embrace ITIL would be like hiring a CPA that has never heard of GAAP (Generally Accepted Accounting Principles). The Cherwell ITIL content was designed and validated by ITIL-Certified Professionals and verified by Pink Elephant. If you choose not to fully embrace ITIL in all respects, Cherwell’s unparalleled customization lets you fit the solution to your needs, using as much or as little of our out-of-the-box content as you desire. We can even configure and implement “ITIL Starter” content to let you get your feet wet.

And although many organizations have yet to implement the ITIL framework, most CIO’s recognize that implementing the ITIL framework allows for a foundation of establishing best practice procedures. The challenge most CIO’s face is how to get from where they are to where they desire to be. The good news is that Cherwell provides the flexibility to implement as much or as little ITIL based processes as you desire, adapting your current processes as needed while at the same time beginning the migration to ITIL based processes.

ITIL is a framework; it is not a step-by-step detailed methodology. Therefore, a software system and its ITIL framework cannot be “hard-coded”, although many competitive solutions seem hard-coded because the ability to configure their software to meet your procedures is difficult and expensive. With Cherwell, you are able to configure and implement your organization’s detailed procedures with remarkable ease and minimal cost.

The process of adopting and adapting to ITIL does not have to be mandatory or overwhelming. Since we designed Cherwell with ITIL in mind, the implementation of ITIL can be easy! And the benefits for your organization will be substantial.

Consider ITIL® Lite

Industry icon Malcolm Fry asks the question, “Since when was implementing the whole of ITIL a mandatory requirement? What happened to ITIL being a framework and not a methodology? Why not implement a Lite version of ITIL that meets your needs and objectives?” There are many organizations that for varying reasons cannot or will not be implementing ITIL v3 in its entirety and therefore are taking a Lite approach.” ITIL Lite could best be described as:

“ITIL Lite is an approach to implementing key components of ITIL v3 to ensure a sound basis for IT Service Management either as a starting point for full implementation or as a deliverable for those not wishing to fully implement ITILv3.”

Cherwell is developing, in concert with Malcolm Fry, ITIL Lite Templates to assist organizations in beginning their quest for ITIL implementation. In addition, Cherwell has the power, flexibility and ease of use to support ITIL Lite versions as envisioned, created and implemented by individual organizations. Again, it’s your choice when it comes to implementing industry best practices!