Service Management Blog

Our blog explores the intersection of IT service management, ITIL, technology, culture, and customer experience. Read practical discussions from a variety of people in the Cherwell Software community, including leaders, solutions consultants, marketing team members, developers, partners, and guest experts. Please join the discussion by leaving your own comments and questions!

Consumerization of Information Technology (Part Two)

As I stated in my previous blog, smart phones and other devices are impacting our lives and now our work environment in ways we didn’t think possible even 5 years go! I mentioned that I saw two trends emerging.  The first one we looked at was employees bringing their personal devices to work and expecting IT to service and/or support them. ..

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Oct 18, 2011

Consumerization of Information Technology

There is a lot of internet "traffic" (blogs in particular) about the ending of the desktop pc-era and the emergence of the mobile-era. While I am not quite sure where I stand on that, I do know one thing: mobile devices or smart phones are impacting our lives, and by extension, our globe, in ways never imagined! As it relates to IT, there are two trends happening that are impacting service desks interactions with personal mobile devices like iPads, iPhones, tablets, etc. ..

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Oct 11, 2011