Case Studies

 FORRESTER RESEARCH :: TEI Study Reveals 108% ROI in 10 Months (156 KB)

This Forrester Research Study quantifies a complete Total Economic Impact with resulting ROI results and organizational benefits of implementing Cherwell. Cherwell Service Management is an ITSM Solution that provided a 108% ROI, Implementation in Just Weeks and Payback In Under 10 Months.

 REPLACEMENT :: BMC Remedy Service Management (298 KB)

The university's experience with other incident tracking applications, including Remedy, was varied. There were "inherent flaws" with the applications - from aesthetics to design and workflow - none of which was well-suited for a fast-paced support center in an educational environment.

 REPLACEMENT :: FrontRange Solutions HEAT (909 KB)

Ent Federal Credit Union in Colorado Springs, CO swaps Out HEAT® To Achieve A Revitalized Service Desk and Harness IT Process Management Capability.

 REPLACEMENT :: HP Service Management (295 KB)

Having recently attended ITIL training, Customer's IT management team was looking to further standarize their processes and internal workflow. Customer determined that its current solution, HP Service Desk, did not have the language or data structure that Customer needed to support significant changes to its workflow.