Ultimate Configurability

Innovative Technology You’ll Never Outgrow

The level of configurability and customization of Cherwell Service Management is extraordinary. We offer the ITIL Service Management framework out-of-the-box, yet your particular business processes are easily configured and deployed. Additionally, companies use our Codeless Business Application Technology (CBAT) to create seamlessly integrated business objects for sales, marketing, bug tracking, procurement, facilities, project management and more. All of this is accomplished by your trained IT staff—not computer programmers!

Cherwell’s complete codeless development environment offers fully customizable forms, processes, and work-flow as well as integration with external systems. If you can draw your business processes and work flow on the white board, your trained IT staff can build it—you don’t need a battalion of expensive third-party computer programmers or ridiculous amounts of time to be up and running. And, because Cherwell is a metadata (i.e. definitional data) platform, all customizations will automatically upgrade along with new versions of Cherwell Service Management — customizations are never lost!

Ultimately, all the business segments in your company can be seamlessly integrated world-wide. With timely and integrated data, your company’s management will be able to make the right business decisions—anytime, anywhere! We hope you will compare our ability to configure and customize with any of our competitors.