World class support and unparalleled customer satisfaction

Customer satisfaction results speak volumes

Our 2009 Customer Satisfaction Study, conducted by the independent consulting agency, Strategies For Success, reveals the current levels of Cherwell Software’s product, service and support performance.

The key findings of the study support the fact that Cherwell Software’s customer base is highly satisfied and loyal.  One of the ways we have achieved these remarkable customer satisfaction scores is by offering a 60-day money-back guarantee.  We would rather a customer return our system than be dissatisfied.

Cherwell is raising the bar and setting a new standard for GREAT customer service. ~City of Wichita

Key findings of the study indicate:

• All (100%) of customer respondents would recommend the Cherwell product to other organizations
• 100% of the customer respondents would consider Cherwell Software, Inc. for future purchases
• All customer respondents (100%) believe the Cherwell software is fulfilling the requirement(s) for which it was purchased
• Nearly all (95%) of the customer respondents believe Cherwell Software, Inc. is the technological leader in help desk/service desk software systems
• Nearly all (90%) of the customer respondents believe Cherwell Software provides a real “value” for the investment

"Cherwell Software’s customer satisfaction ratings have been among the highest we have seen in conducting studies of this nature. The findings indicate that Cherwell has developed a very loyal customer base and customers are highly satisfied with both the quality of Cherwell’s services and products." ~Strategies For Success, Independent Consulting Agency