About Us

Cherwell Software, Inc. was founded by a team of industry experts, with decades of experience in the service desk and CRM industries. In an industry today that is characterized by "confusion" and "poor leadership" -  we are bringing a state-of-the-art product to the market combined with focus and integrity.    (Watch video by founders)

A Passion for Great Customer Service

At Cherwell Software, we are passionate about one thing—listening to our customers and caring for their needs. We want to model great customer service—not only by using our own Service Desk tool, but by demonstrating an attitude of customer care.

• If you do not feel cared for in ANY way—we want to know about it.

Knowing Who Our Customers Are

We’re focused on and priced for small to mid-sized businesses, a market that has long since been abandoned by other software companies looking for "more money" at the enterprise level.  Although much less costy, Cherwell Service Desk® is scalable to support the needs of an enterprise company.  In other words ... it's a product you'll never outgrow!

Built From the Ground Up

Our core product, Cherwell Service Desk®, is state-of-the-art technology, offering enterprise-level functions and features, but without the enterprise-level cost of implementation. Cherwell Service Desk® was built from the ground up using Microsoft .NET technology and with the industry’s best practices in mind. We’re not burdened with legacy systems, and we don’t burden our customers with complex and costly system implementations.  Cherwell Service Desk® also is inexpensive to administer and maintain.   

• Cherwell Service Desk® offers you a complete service desk solution that is easily tailored to meet your needs, without the need for expensive programmers and/or consultants.

Simply put, Cherwell Service Desk® is the most feature-rich yet easy-to-use service desk solution on the market today. We ask you to allow us to introduce our product and our company to you by attending one of our Webinars.