Features Overview

Cherwell Service Desk® allows you to easily implement ITIL methodology. In addition, here is what makes our solution unique:

Utilizes Microsoft® .NET technology, making it compatible with the most recent Window’s technologies
Microsoft SQL Server for back-end storage
XML-based, three-tier application provides a fast, rich-client, easy-to-use interface with broad scalability
Communicates over the web using SOAP (Simple Object Access Protocol) and other technologies that allow for easy access
Fully-Integrated Suite of Tools for one Low Cost – Incident Management, Asset and Configuration, Problem, Change, Knowledge and Service Level Manager, Bug/Defect Tracking, Purchasing/Procurement and Self-Service
Completely customizable using built-in designers and WYSIWYG tools—no developers needed.

At Cherwell Software, we're passionate about our own noble cause—listening to our customers and caring for their needs. Our company provides quality products and services with extraordinary customer care. Thank you for considering us!

Next Generation Technology

Cherwell Service Desk® was built from the ground up using Microsoft® .NET technology. This allows for a state-of-the-art application that can take advantage of the most recent Windows® features and the latest technology. Cherwell Service Desk® uses Microsoft SQL Server for back-end storage. This provides advanced functionality to the product and also makes your data available to the host of available SQL Server tools.

Cherwell Service Desk is an XML-based, three-tier application that provides all of the advantages of a rich-client, with a fast, powerful, yet easy-to-use interface. But, Cherwell Service Desk communicates over the web using SOAP (Simple Object Access Protocol) and other technologies that allow for easy access from anywhere, providing the best of both worlds.

Industry Best Practices

Cherwell Service Desk was designed with the industry’s best practices in mind. ITIL, the IT Infrastructure Library, is the most widely acknowledged standard for the IT industry, covering areas such as Incident, Configuration, Problem, Change and Release Management. Cherwell Service Desk allows you to simplify and automate ITIL standards and even includes ITIL-specific help and guidance. But whether it is ITIL or any other industry best practice, such as KCS (Knowledge-Centered Support), we understand that not all service desks are the same. You know your business best, and can choose to implement industry standards according to your level of need - or not at all. Regardless of how much you choose to embrace the industry standards, with Cherwell Service Desk and its extraordinary customization capabilities, you easily can implement your company's best practices.