Cherwell Service Desk was designed by industry experts, including the former CEO of FrontRange Solutions® and the former Chief Architect of FrontRange's HEAT® and ITSM service desk products. It is a product built from the ground up using Microsoft's® .NET technology and the framework of ITIL best practices. With Cherwell Service Desk® you get the features and power of an enterprise solution at the price and ease-of-use of a mid-market product—truly revolutionary. We offer an all-inclusive and affordable pricing model with no hidden costs, so you get all the integrated IT Service Management components with our concurrent user licenses.
With Cherwell Service Desk® you have the option of implementing ITIL best practices "by default." That is, by simply using our system you can be implementing ITIL methodology—without mastering all the ITIL books first. Although ITIL implementation is NOT required with Cherwell, if so desired your organization can be ITIL compliant quickly and efficiently. More on implementing an ITIL compliant methodology
Cherwell Service Desk® is the first Help Desk • Service Desk Product that your company will never outgrow. The product is scalable from two technicians to hundreds —at mutliple geographic locations. Cherwell Service Desk® is an XML-based, three-tier application that provides all of the advantages of a rich-client - with a fast, powerful, yet easy-to-use interface.
Cherwell Service Desk® communicates over the web using SOAP (Simple Object Access Protocol) and other technologies that allow for easy access to your centralized data from anywhere - providing the best of both the Windows® world and the Web world. For situations when Cherwell Service Desk® is not installed on a client, the product also has "browser-based" web tools (Cherwell's Self-Service and Technician Views) that allow the end customer or a remote technician to access the system data from any computer that has an internet connection.
Unmatched Ability to Customize—Without a Programmer
The level of configurability and customization of Cherwell Service Desk® is extraordinary - without the need for a programmer. Customers have used our administration module to create seamlessly integrated business objects for sales, marketing, bug tracking, procurement, project management and more. If you can draw it on the white board, you can build it with this product. We hope you will compare our ability to customize with any of our competitors. More on Cherwell's customization features.
At Cherwell Software, we are passionate about our own noble cause—listening to our customers and caring for their needs. We are building a company that we believe will survive the test of time by providing quality products with extraordinary customer care. That sounds simple, but few companies do it. And, it's more than coincidence that the word "cher" in French is a term of endearment. For us, it reflects the attitude of care we want to demonstrate for our customers. More about our name.
Why Choose Cherwell Service Desk
