Cherwell Service Desk® Advanced Training

This course is intended for administrators, managers, or supervisors wanting to delve into more advanced concepts related to configuring and managing Cherwell Service Desk®. Administrators should have at least 1 month experience with Cherwell Service Desk®.

Course Overview

This training module is an advanced level course, designed to enable administrators, manages or supervisors to expand on their knowledge and use of Cherwell Service Desk®.

► Cost: $1,800 per attendee
► Next Class: September 16-18, 2008
► Where: Colorado Springs, CO
► Registration Deadline: August 16, 2008
► Duration: 3 Days
► Type of class: Instructor-Led Training

What you can expect to learn

• Advanced Concepts within the System Administrator
• Use and Manage Service Level Management
• Build Custom Modules
• Third-Party Application Integration
• Add and Manage Queues
• Create and Manage One-Steps
• Using Cherwell Report Writer
• Use and Manage of Business Processes