 Cherwell Software Whitepapers
Please click the links below to register and download your whitepaper(s). We also have weekly webinars, or you can request a personal demo, by contacting sales.
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Top 10 Considerations for Help Desk • Service Desk Software |
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SUMMARY
So many choices…So much confusion. Where does an IT professional even begin when trying to evaluate the Why’s? How’s? What’s? and Who’s? associated with evaluating a Help Desk / Service Desk / IT Service & Support or IT Service Management software solution? Gee…it took 4 different phrases to even describe the space, and I didn’t even use Call Center. Oh, and by the way, are we logging calls, tickets, or incidents...
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Change Management: The Greatest ROI of ITIL |
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SUMMARY
Begin with the end in mind is the often-quoted second habit made famous in Stephen Covey’s best seller, “7 Habits of Highly Effective People.” In other words, Mr. Covey recommends having a clear understanding of the destination before beginning any journey. Accordingly, what is the most important “destination” to consider when applied to evaluating the automation and implementation of Help Desk / Service Desk activities...
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Web-Based -vs- Browser-Based Software |
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SUMMARY
There is some confusion around the terms “Browser-Based” and “Web-Based” applications, and even more disinformation about the relative merits of browser-based applications vs. rich client applications. The purpose of this document is to explain the terminology and discuss the relative merits of the different technologies.
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