Case Studies
Learn how companies reduce costs and improve IT Service Management and Help Desk operations by utilizing Cherwell Service Management software. Feel free to download our Case Studies (without registration). If you like what you read, Let's talk.
108% ROI in 10 Months and a total three-year benefit of $859,247
This organization purchased a different enterprise-level service management solution and, for more than a year, attempted and failed to implement the solution due to challenges with upgrade compatibility, contractors, and matching the software configuration. It replaced its non-functional software with Cherwell Service Management. This Forrester Research Study quantifies a complete Total Economic Impact, demonstrating Cherwell's 108% ROI in 10 Months and a total three-year benefit of $859,247.
Cherwell Allows Bloxx to Increase Business Proposition
Rather than upgrade a legacy service management software system, Bloxx chose to transition to Cherwell – confident that Cherwell would meet their current and future demands. A key decision factor was that Cherwell could be adapted to suit specific requirements for incident, change, service level and configuration management, and that it could be configured to create a new licensing system. Cherwell's self-service module was another key decision point.
Cherwell Replaces FrontRange Solutions® HEAT® to Harness True IT Management Capability
Ent Federal Credit Union (Colorado's largest credit union with nearly 200,000 customers) required a more flexible, easier to use and integrate, and lower cost solution than FrontRange Solutions HEAT software. They required help desk software that would be easy to automate and enforce processes, simple to modify as needs evolved and extendible to other products and IT applications.
