White Papers
Utilize these ITSM and help desk white papers to improve your support processes, select ITSM and help desk software, or create a business case. Feel free to download our White Papers (without registration). If you like what you read, Let's talk.
A Guide to Service Catalogs - Part 1
This guide, the first in a three part series from Cherwell Software and SDI, will provide you with a key insight into how you can create a Service Catalogue and an easy-to-use Service Catalogue template. Learn how you can quickly realize the enormous business and customer benefits that a Service Catalogue provides.
Change Management: The Greatest ROI of ITIL
The most important aspect of ITIL – Change Management - often is merely an after-thought for many companies. Learn how the ITIL components of Change Management, Incident Management, Problem Management, Configuration Management, and Release Management are intertwined.
Codeless Business Application Technology (CBAT)
CBAT (Codeless Business Application Technology) is an approach to software that allows managers to quickly customize applications to precisely meet business needs without also requiring developers or expensive consultants. The heart of most successful CBAT systems is metadata.
