Leadership Team

We are a seasoned team of industry experts, including the former CEO of FrontRange Solutions®, the former Chief Architect of FrontRange's HEAT® and ITSM products, the original developer of HEAT®, and the founder and past CEO of the Help Desk Institute (HDI).


Vance Brown

Chairman and CEO

Arlen Feldman

Vice President of Technology

Richard Mueller, CPA CFA

Chief Financial Officer

Timothy Pfeifer

Vice President and General Counsel

Ron Muns

Director of Innovation

Tim Oakley

Director of Business Development

Tony Probert

Managing Director, Europe
Nimble, disciplined development methodologies. Talented and sincere employees. ~Brian McIntire, Buckingham Companies

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