Webinars and Videos: Learn together with the Cherwell community
Seth Tossie, Solutions Consultant, Cherwell Software
Seth has been helping organizations for over 17 years as an IT consultant and sales engineer for leading software and integration companies in the United States. Seth is currently the senior sales consultant for Cherwell Software in the Southeast United States. Watch Now →
Michael Santos, Solutions Consultant, Cherwell Software
Michael is a Solutions Consultant for Cherwell Software and is based out of New Jersey. He's been involved in the help desk industry and IT Service Management his entire career and provides a wealth of industry knowledge. Watch Now →
Eveline Oehrlich, Principal Consultant, Forrester Research
In 2013, companies are thinking in terms of “business services,” not “IT services.” To thrive, you have to think and act a little more like an entrepreneur: be agile, offer choices, and deliver a red-hot return on investment. Rarely has IT gone through such an interesting… or dare we say, cool… transformation.
Eveline Oehrlich is a Forrester Research Principal Analyst serving infrastructure and operations professionals covering IT systems management. Eveline’s current research focuses on the information technology infrastructure library (ITIL), the implementation of IT service management from a holistic or partial perspective, business service management (BSM), and many other aspects of IT operations. Watch Now →
Luke Smith, Solutions Consultant, Cherwell Software
Linking business services to related applications, assets, SLAs, OLAs, and even labor, helps IT departments measure the true cost of delivering business services. Gathering these costs and compiling services into an intuitive catalog from which your customers can select the level of service they need at a price they can afford is challenging.
Luke has eight years of experience as an ITSM administrator and consultant, and has traveled the world, including Singapore, Australia, and the UK, to train and share his insights with others. Watch Now →