Greater ROI Confirmed by Forrester Research

Today’s IT investments are subject to intense Return On Investment (ROI) scrutiny. Cherwell Service Management excels in providing you a greater return through concurrent licenses, quicker start-up implementation, and easier to configure and maintain software.

Whether you choose our On Premise model or our SaaS model, Cherwell Service Management uses a concurrent license approach, rather than a named license model, giving you much more flexibility with staffing. One concurrent license includes all the fully-integrated core functionality of Cherwell Service Management. With our licensing model, you get it all:

• Incident Management
• Problem Management
• Configuration/Asset Management (CMDB)
• Change Management
• Release Management
• Service Level Management
• Self Service
• Web Forms
• Technician Browser View
• Knowledge Management
• LDAP Integration, and much more

Forrester TEI Study Shows 108% ROI & 10 Month Payback

This Forrester Total Economic Impact (TEI) case study featured an enterprise company that replaced a leading legacy service management software solution with Cherwell Service Management. The Forrester TEI study found, ‘the main quantified benefits for the organization were: 1) productivity savings from improved service management processes such as incident and problem management; 2) the avoidance of software maintenance fees due to the replacement of the previous purchased service management solution; 3) the avoidance of administrative costs from the previously purchased service management solution; and 4) additional savings from development of a project and portfolio management solution using Cherwell Service Management. These benefits comprise a net present value (NPV) of $842,182 over a three-year analysis.”

The study went on to document, “the main modules the organization uses are Incident Management, Problem Management, Knowledge Management, CMDB and Service Catalog. While the organization initially intended to deploy Cherwell out of the box, as the organization refined and improved its processes, it realized that it needed a more customizable approach. The organization confirmed that the flexibility and configuration capabilities of Cherwell Service Management allowed it to easily implement these customizations without needing to find software developer resources. As the ITSM systems administrator for the organization noted, “ITIL is a framework; you still have to understand the concept and see how you can apply it in your company to create value. This is where I’m glad [we chose Cherwell Management], as it was easy to customize and simple to implement. The tool is so powerful and flexible. We have this infrastructure in place that if there is a business need, the first question is ‘Can we do that in Cherwell?”

Download the full Case Study