IT Service Management Software

Enterprise Power at Mid-Market Pricing…a Compelling Value!

SaaS 3.0.  Built on the Microsoft .NET framework, Cherwell Service Management is the first SaaS 3.0 help desk – service desk – service management software solution that your company will never outgrow. It is as easy to set-up as it is to use, at a price you can afford.  This product comes complete with Pink Elephant Verified ITIL® content "out of the box," and Cherwell Service Management is the most configurable and customizable system in the market today - please allow us to prove this to you.  By using our Cherwell Development Platform (Cherwell Development Platform Whitepaper), non-programmers can build anything from CRM applications to project management applications - all integrated in one environment.  This power allows the IT group to become the "true business partner" in the organization.  

You Choose.  We allow you to deploy this product either "on premise" or "on demand" - you choose!  Using either deployment method, you can have us host your data or your company can host your data - you choose!  And we allow you to access your data from a rich-client, browser, or mobile device such as an iPhone - you choose! 

Replacing Legacy Systems.  Not relying on old, legacy technology, Cherwell implements the latest enterprise-class scalability, configurability and integration technology. Cherwell, however, is much easier and less costly to implement and administer than legacy enterprise software solutions - thus offering a more compelling ROI. Accordingly, we have successfully replaced legacy enterprise systems such as Remedy® and HP’s Service Desk® and Service-now®. We have successfully replaced mid-market applications such as HEAT® and FootPrints®. Please ask one of our sales consultants about speaking with former users of these legacy systems about their experiences and the differences since switching to Cherwell Service Management.

Satisfaction Guaranteed.  We will get you up and running better and faster than any of our mid-market or enterprise competitors – typically within 2 weeks – Guaranteed or your money back!  In a recent survey, 100% of our current customers would recommend our product.  The way we do this is by offering a 60-day money-back guarantee.  If our product is not a fit for your organization, we would rather give you your money back than have a dissatisfied customer.

Compelling Value.  Cherwell Service Management is scalable from two technicians to thousands – at multiple geographic locations. It is an XML-based, three-tier, web-enabled application utilizing Microsoft® SQL Server for back-end storage. It is highly configurable and is done so without legions of programmers. In a few short days, IT personnel can be trained on how to fully configure Cherwell to match your business processes.  With our very affordable pricing, all of this makes Cherwell Service Management the most compelling value in the market today. Read more about what makes Cherwell fundamentally different.