IT Service Management Software

Enterprise Power at Mid-Market Pricing…a Compelling Value!

SaaS 3.0.  Offered "On Demand" or "On Premise," Cherwell Service Management is the most compelling value in the market today.  Built on the Microsoft .NET framework, Cherwell Service Management is the first SaaS 3.0 service management software solution that your company will never outgrow. It is as easy to set-up as it is to use, at a price you can afford.  This product comes complete with Pink Elephant Verified ITIL® content "out of the box." We can get you up and running in 2 weeks with enterprise-class functionality.  As you grow and need to customize your solution, you will discover that Cherwell Service Management is easy to configure - please allow us to prove this to you.  These compelling benefits are why Cherwell Service Management was recently recognized by Forrester Research as an "Emerging Leader" in the ITSM market.

Forrester TEI Study Shows 108% ROI & 10 Month Payback

This Forrester Total Economic Impact (TEI) case study featured an enterprise company that replaced the recognized industry-leading service management software solution with Cherwell Service Management. The Forrester TEI study found that the main quantified benefits for the organization were: 1) productivity savings from improved service management processes such as incident and problem management; 2) the avoidance of more expensive software maintenance fees due to the replacement of the previous purchased service management solution; 3) the avoidance of more expensive administrative costs from the previously purchased service management solution; and 4) additional savings from development of a project and portfolio management solution using Cherwell Service Management. These benefits added up to a 108% ROI and a full payback of their investment in 10 months.

Download the full Case Study

 
You Choose SaaS or On-Premise.  We allow you to deploy this product either "on premise" or "on demand" - you choose!  Using either deployment method, you can have us host your data or your company can host your data - you choose!  And we allow you to access your data from a rich-client, browser, or mobile device such as an iPhone - you choose!  Small to mid-size enterprise companies are demanding "choice" - and we will give you that choice.  Additionally, we give you the option easily to migrate from one deployment mothod to the other:  i.e. from SaaS to On-Premise or from On Premise to SaaS. 

Replacing Legacy Systems.  Not relying on old, legacy technology, Cherwell implements the latest enterprise-class scalability, configurability and integration technology. Cherwell, however, is much easier and less costly to implement and administer than legacy enterprise software solutions - thus offering a more compelling ROI. Accordingly, we have successfully replaced legacy enterprise systems such as Remedy® and HP’s Service Desk® and Service-now®. We have successfully replaced mid-market applications such as HEAT® and FootPrints®. Please ask one of our sales consultants about speaking with former users of these legacy systems about their experiences and the differences since switching to Cherwell Service Management.

Satisfaction Guaranteed.  We will get you up and running better and faster than any of our mid-market or enterprise competitors – typically within 2 weeks – Guaranteed or your money back!  In a recent survey, 100% of our current customers would recommend our product.  The way we do this is by offering a 60-day money-back guarantee.  If our product is not a fit for your organization, we would rather give you your money back than have a dissatisfied customer.

Scalable Technology.  Cherwell Service Management is scalable from two technicians to thousands – at multiple geographic locations. It is an XML-based, three-tier, web-enabled application utilizing Microsoft® SQL Server for back-end storage. It is highly configurable and is done so without programmers. In a few short days, IT personnel can be trained on how to fully configure Cherwell to match your business processes.  With our very affordable pricing, all of this makes Cherwell Service Management the most compelling value in the market today. Read more about what makes Cherwell fundamentally different.