About the Speaker:

Chris Dancy founder and Vice President of Sales and Marketing of ServiceSphere™. ServiceSphere is an organization dedicated to the full lifecycle of IT support. and 100% vendor agnostic. We focus on supporting customers in their quest to advance their ITSM & ITIL ambitions while maintaining a healthy distance from HYPE.

Finally ServiceSphere™ brings unique after hours support for small IT Desks who want to extend their hours of operations without giving over their ENTIRE support department to strangers in a strange lands!

Watch The Summer Series

ServiceSphere Thought Leadership Series

Cherwell Software partners with ServiceSphere to sponsor their entire Fall/Winter Thought Leadership Series.

Certifiable! The Business Of ITIL (February 19, 2010)

ITIL certified practitioners, ITIL certified software, The OGC, APM the list goes on and on. In "The Wizard of OZ", Dorothy found out that the "wizard" was not who she thought it was. This webinar looks at the companies, agencies and business around the ITIL machine. Hold on, you're not in Kansas anymore.

Why ITMM over ITSM? (March 12, 2010)

You have your ITIL, COBIT, CMMI frameworks in place. You survey your customers and the service management machine is running nicely. What to do next? ITSM (IT Service Management) will help align your process and your IT organization. What do you do when it is time to move to the next step? How do you change the perception of your IT organization? Enter ITMM (IT Marketing Management), now it's time to "sell" the service desk and this webinar will help you market your service desk to the rest of the organization.

Support Goes Home:
How organizations deal with the number of users accessing technology from home (April 23, 2010)

Details: The 1990 United States census showed over 2 million home based workers. Studies by IDC estimate in 2007 this number increased to over 8 million teleworkers. The facts are in, knowledge workers are staying home. The Service Desk has to rise to these new challenges, and the pain is real. Find out how your service centers can adapt as support goes home!

Ask the Non-Expert

The webinar that features YOU! During HDI customer service week there were so many questions that could not be answered. Everything from how and when to survey to how to handle management that doesn't see value. This webinar is completely open, so it may last only 5 minutes! You have questions we have thoughts and ideas from our 15 years of working with Help Desks around the globe. No question is off limits. The spotlight is on YOU!